Have You Rated Us Yet?
We send out ‘end of rental’ surveys through our new reservation system via Zendesk. They’re a simple, one "good/bad" rating along with a comment box for user input.
We also understand that this is semi-limiting as we cannot dig too deep into the facets of our service. This is why we also have a SurveyMonkey application that presents 7 categories with a 1 to 5 star rating. There’s also a large comment box for you to write to your heart’s content. 😉
As the Zendesk survey is tied into our reservation system, the comments are associated with their profile — and hence we can contact them if needed.
The SurveyMonkey app only collects the data that’s entered, so if a user doesn’t enter their name, for example, then all we have to go on is their service provider’s IP address.
We invite you to rate our performance and personalities! If you haven’t encountered our Customer Satisfaction Survey yet, then may I recommend that you fill one out anytime we speak — regardless of whether it’s over live chat, email, phone, or in person.
We’re all about providing YOU with great customer service. No shrinking violets here; we’re not afraid to ask for your opinion. We really, really would like to know what you think of us!
Your service was top notch, you were personally more than accommodating, your drivers were at the airport on time waiting for us, and the sales team provided everything we had conversed about with no hidden price once I arrived in your office.
I think the others companies take advantage of people that are tired from their travels to easily get more money, which is sad because first impressions are everything! The 3 previous trips I started off my first hour in Costa Rica already angry, but on this trip, booking through Vamos, it was PURA VIDA throughout. So thank you Alex, it is appreciated by all of us. We will be posted positive reviews on Trip Advisor and any other location that you would like some positive feedback on. And, you can guarantee, on trip #5 I will be reaching out to Vamos without even looking at the other guys!
Thanks, The D. Family
I was met at the airport that had my name, and compared to the other handwritten signs that I saw, mine was typed so easy to read, and also gave a very professional feeling so that was very nice. Its something little but I noticed it...
We were taken to the office and got our beautiful SUV. It was in great condition, and Mauricio gave us the rundown and he was so nice and helpful. He advised of the insurance options, but I used my credit card insurance and had to buy the mandatory insurance (required by all car rental agencies).
The GPS that we were give was invaluable too... Costa Rica doesn't have street address so trying to find stuff would have otherwise been impossible. Even Google maps couldn't find some locations\routes within CR.
Needless to say, the vehicle was great. We got a AWD and drove both the Cano Negro roads and also to Monteverde. No problems with either road, and the SUV was very comfortable. Anyways, we drove about 1200km and then when returning the car, a block from our end point, we got in a car accident. Luckily no one was injured, but that added a whole pile of stress.
I called Carlos and he was so great. He advised what to do next, and I felt very taken care of. Car was still drivable so after all that was dealt with, we drove the block to our hotel and parked the car. Mauricio came and collected the car and took the paperwork for the insurance that the police and adjuster provided. Needless to say, I was stressing about this, but Mauricio calmed me down too.
I came home and within a few days, Juan the manager already had all the paperwork submitted directly to my credit card insurance company, so I didn't have to do anything.
I am so very impressed with everyone at this company. They made my vacation so enjoyable, and their country is so lovely, I will for sure be returning. I would highly recommend this company to anyone that asked! Thanks so much for everything!!!
Everything was exactly as arranged and as described in your communication with us. We will be certain to let our friends know about Vamos as 'the' car rental company in Liberia!