Comments, Suggestions and Evaluations from Surveys

 

Have You Rated Us Yet?

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© SurveyMonkey
& Zendesk

We send out ‘end of rental’ surveys through our new reservation system via Zendesk.  They’re a simple, one "good/bad" rating along with a comment box for user input.

We also understand that this is semi-limiting as we cannot dig too deep into the facets of our service.  This is why we also have a SurveyMonkey application that presents 7 categories with a 1 to 5 star rating.  There’s also a large comment box for you to write to your heart’s content.  😉

As the Zendesk survey is tied into our reservation system, the comments are associated with their profile — and hence we can contact them if needed.

The SurveyMonkey app only collects the data that’s entered, so if a user doesn’t enter their name, for example, then all we have to go on is their service provider’s IP address.

We invite you to rate our performance and personalities!  If you haven’t encountered our Customer Satisfaction Survey yet, then may I recommend that you fill one out anytime we speak — regardless of whether it’s over live chat, email, phone, or in person.

We’re all about providing YOU with great customer service.  No shrinking violets here; we’re not afraid to ask for your opinion.  We really, really would like to know what you think of us!

Vamos Rent-A-Car 4.9 out of 5 based on 10 ratings. 10 user reviews.
Vamos Rent-A-Car
We understand that all the costs of car rental are not controlled by Vamos. However, it is still unfortunate that car rental is so expensive. That being said Vamos does a wonderful job of full disclosure and should be very proud of their policies and employees. Thank you very much.
Mar 25, 2017
via SurveyMonkey
Vamos Rent-A-Car
Our group of 9 adults rented 2 vehicles, and traveled from Liberia to Dominical to a mountain-top villa for a week.

The transmission on one of the vehicles began slipping, was difficult to put into gear, made a growling noise, and smelled hot towards the end of the trip. Following a call to Vamos, a mechanic delivered another vehicle to us in Dominical so that we would have a safe return to the airport in Liberia. We were also given a discount!

The agents and mechanic were all friendly, courteous, knowledgeable, and easy to work with. The vehicles were clean and well-maintained, and the customer service was above and beyond.

I would recommend Vamos to anyone traveling in Costa Rica. Muchas Gracias, Vamos!!
Mar 20, 2017
via SurveyMonkey
Vamos Rent-A-Car
The return process yesterday, on 18 March, was excellent and the vehicle was very good. There was some confusion, though, when we picked up the car on 10 March. I have rented with Vamos for years and had been assured that the same things would be provided. We had to ask for a phone and luggage straps. Also, the process was extremely slow; we barely made it to our first destination before dark because we were at the office for about an hour. Still, I will return to Vamos. Overall, we have been very happy with the service and know how hard everyone is trying.

***Reply from Ricardo***
We're happy that our service still meets up to your expectations.

It's true. With the change-over, there are new faces that are working hard to learn Vamos' perks and I imagine the phone was one of those casualties. I apologize for that.

Although things remain basically the same, there are some tiny details that have been changed. One of those is the luggage straps -- we're no longer able to provide them due to insurance. Again, this probably was not communicated well to you due to some staff being new and unaware of the services that were previously offered.
Mar 19, 2017
via Zendesk
Vamos Rent-A-Car
Nice service, friendly staff.
Mar 18, 2017
via Zendesk
Vamos Rent-A-Car
Everyone was nice and very helpful. The rental rate was good and the car was exactly what we needed.
Mar 15, 2017
via Zendesk
Vamos Rent-A-Car
Rescheduled our drop off time for off-hours without trouble. Thank you!
Mar 14, 2017
via Zendesk
Vamos Rent-A-Car
We were delighted with our Vamos car rental. There were no surprises. Everything was as promised. The vehicle was perfect for our trip and needs.
Mar 13, 2017
via SurveyMonkey
Vamos Rent-A-Car
The service and attention was amazing. They picked us up from the airport right away. Had all our paper work ready to go. Fast and painless. Explained all the insurance to us and gave us choices. Super friendly staff. I would recommend them to everyone.
Mar 13, 2017
via Zendesk
Vamos Rent-A-Car
We received excellent service by Luis on the date of rental and also great service on the phone when we had an issue with the GPS device (name of helpful agent escapes us). We couldn't be more satisfied. Thank you!!
Mar 13, 2017
via Zendesk
Vamos Rent-A-Car
We had such a lovely experience with Vamos Rent-A-Car! Thank you for such wonderful customer service and care. We will rent from you again, recommended 110%!
Mar 12, 2017
via Zendesk
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