Comments, Suggestions and Evaluations from Surveys

 

Have You Rated Us Yet?

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© SurveyMonkey
& Zendesk

We send out ‘end of rental’ surveys through our new reservation system via Zendesk.  They’re a simple, one "good/bad" rating along with a comment box for user input.

We also understand that this is semi-limiting as we cannot dig too deep into the facets of our service.  This is why we also have a SurveyMonkey application that presents 7 categories with a 1 to 5 star rating.  There’s also a large comment box for you to write to your heart’s content.  😉

As the Zendesk survey is tied into our reservation system, the comments are associated with their profile — and hence we can contact them if needed.

The SurveyMonkey app only collects the data that’s entered, so if a user doesn’t enter their name, for example, then all we have to go on is their service provider’s IP address.

We invite you to rate our performance and personalities!  If you haven’t encountered our Customer Satisfaction Survey yet, then may I recommend that you fill one out anytime we speak — regardless of whether it’s over live chat, email, phone, or in person.

We’re all about providing YOU with great customer service.  No shrinking violets here; we’re not afraid to ask for your opinion.  We really, really would like to know what you think of us!

Vamos Rent-A-Car 4.7 out of 5 based on 10 ratings. 10 user reviews.
Vamos Rent-A-Car
This was our fourth time visiting Costa Rica, and with each previous trip I'm sorry to say I did not use Vamos. Sorry to say that is for my personal experience, because the other companies provided nothing but aggravation, broken promises, and MUCH higher rates that expected. Reading reviews now, I see that others experienced the same when dealing with those "other" companies, I can only hope that they too will discover Vamos, I know we've already informed a few friends you are the only car company they should even think about.

Your service was top notch, you were personally more than accommodating, your drivers were at the airport on time waiting for us, and the sales team provided everything we had conversed about with no hidden price once I arrived in your office.

I think the others companies take advantage of people that are tired from their travels to easily get more money, which is sad because first impressions are everything! The 3 previous trips I started off my first hour in Costa Rica already angry, but on this trip, booking through Vamos, it was PURA VIDA throughout. So thank you Alex, it is appreciated by all of us. We will be posted positive reviews on Trip Advisor and any other location that you would like some positive feedback on. And, you can guarantee, on trip #5 I will be reaching out to Vamos without even looking at the other guys!

Thanks, The D. Family
Mar 06, 2017
via SurveyMonkey
Vamos Rent-A-Car
I liked the phone option and the use of the cooler. Price was as advertised with no surprises.
Feb 12, 2017
via Zendesk
Vamos Rent-A-Car
This company is the best! From the very beginning, it was excellent. Booking was easy and even when I changed my reservation, there was no problems. Melissa was so responsive with everything before I even got there.

I was met at the airport that had my name, and compared to the other handwritten signs that I saw, mine was typed so easy to read, and also gave a very professional feeling so that was very nice. Its something little but I noticed it...

We were taken to the office and got our beautiful SUV. It was in great condition, and Mauricio gave us the rundown and he was so nice and helpful. He advised of the insurance options, but I used my credit card insurance and had to buy the mandatory insurance (required by all car rental agencies).

The GPS that we were give was invaluable too... Costa Rica doesn't have street address so trying to find stuff would have otherwise been impossible. Even Google maps couldn't find some locations\routes within CR.

Needless to say, the vehicle was great. We got a AWD and drove both the Cano Negro roads and also to Monteverde. No problems with either road, and the SUV was very comfortable. Anyways, we drove about 1200km and then when returning the car, a block from our end point, we got in a car accident. Luckily no one was injured, but that added a whole pile of stress.

I called Carlos and he was so great. He advised what to do next, and I felt very taken care of. Car was still drivable so after all that was dealt with, we drove the block to our hotel and parked the car. Mauricio came and collected the car and took the paperwork for the insurance that the police and adjuster provided. Needless to say, I was stressing about this, but Mauricio calmed me down too.

I came home and within a few days, Juan the manager already had all the paperwork submitted directly to my credit card insurance company, so I didn't have to do anything.

I am so very impressed with everyone at this company. They made my vacation so enjoyable, and their country is so lovely, I will for sure be returning. I would highly recommend this company to anyone that asked! Thanks so much for everything!!!
Feb 10, 2017
via Zendesk
Vamos Rent-A-Car
No complaints. Everything went smoothly and the service was very good.
Feb 09, 2017
via Zendesk
Vamos Rent-A-Car
We were pleased with the service and the cost of the vehicle. Thanks.
Feb 07, 2017
via Zendesk
Vamos Rent-A-Car
We were very pleased with our rental experience with Vamos. Diego was very efficient and professional when we returned our vehicle. He reimbursed us for the oil that we had to add to the vehicle when the "low oil light" came on during our travels. Since the shuttle was being serviced, Diego himself drove us to the airport so that we could catch our departing flight. Diego mentioned to us about being a "returning customer" for our next trip to Costa Rica. We were certainly pleased enough with the car rental experience to book our next rental with Vamos. Muchas gracias!
Feb 07, 2017
via Zendesk
Vamos Rent-A-Car
Would definitely rent from again!! Rented an 4x4 suv for 2 weeks and everything went well! Can't wait to go back, such a beautiful country!
Feb 07, 2017
via Zendesk
Vamos Rent-A-Car
Renting a car from Vamos was such a great experience. Everybody is super friendly and helpful. Will highly recommend to anyone visiting Costa Rica. 5 stars.
Feb 06, 2017
via Zendesk
Vamos Rent-A-Car
Hola Rafael! We have been big fans of Vamos in San Jose and can now say that we are huge fans of Vamos Liberia! The operation is professional and efficient and the vehicle we rented was in great condition and ideal for our stay in Guanacaste. We appreciated the pick up when we arrived at the airport and meeting you on the ride to our hotel in Liberia!

Everything was exactly as arranged and as described in your communication with us. We will be certain to let our friends know about Vamos as 'the' car rental company in Liberia!

Many thanks!
Feb 04, 2017
via Zendesk
Vamos Rent-A-Car
Excellent service and very honest.
Feb 02, 2017
via Zendesk
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