Updated:  September 29, 2016

Privacy

 

Introduction

The privacy of our visitors is extremely important to us at Vamos Rent-A-Car.  To better protect your privacy, we provide this notice explaining our online information practices and the choices you may make about the way your information is collected and used.  To make this notice easy to find, we have placed it in the footer section on every page of this website, as well as every point where personally identifiable information may be requested.

This Privacy Policy governs the manner in which Vamos Rent-A-Car collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://vamosrentacar.com website (“Site”) and how this data is used to better serve our visitors.  This privacy policy applies to the Site and all products and services offered by Vamos Rent-A-Car.

What Information Does This Site Collect?

Vamos Rent-A-Car will never willfully disclose any personally identifiable information about our online audience to any third-party without first receiving the User’s permission.  We do not collect personally identifiable information from our visitors other than what is supplied to us on a voluntary basis.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, comments on a post, and in connection with other activities, services, features or resources we make available on our Site.  Users may be asked for, as appropriate, name, email address, phone number, credit card information.  Users may, however, visit our Site anonymously.  We will collect personal identification information from Users only if they voluntarily submit such information to us.  Users may always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities; for example:  booking a car or leaving a comment.

As a standard, this Site utilizes server log files.  This data includes non-personal identifiable information about Users whenever they interact with our Site; including, but not limited to:  internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience.  Cookies are small files that a site, or its service provider, transfers to a web browser (if allowed) that enables the storing of information regarding Users’ access, customized web page content and preferences.

We use these cookies to compile aggregate data about Site traffic and interaction, so that we may offer better User experiences and tools in the future.  We may contract with third-party service providers to assist us in better understanding our Users.  These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

The following cookies may be active during a User’s visit to the Site:

Google Analytics:  This cookie allow us to display User activities; including, but limited to:  page views, source and duration spent on Site in a meaningful, visual report, so that we may create better and more popular content.  All information is anonymous — displayed only as numbers to protect Users’ privacy.

Google AdWords:  Visualizing traffic patterns that lead to a successful booking is one of the methods we employ to minimize our advertising expense, thus maintaining lower rates for our clients.

DoubleClick DART:  Utilizing remarketing tags allows us to match future, relative advertisements to only specific and interested groups, thus limiting the ‘noise’ on the internet.  As such, third-party vendors, including Google, may show our ads on other websites across the Internet using these cookies to serve our ads based on the User’s past visits to the Site.

Facebook Conversion Tracking/Custom Audiences:  Much like the above DART tags, a User may see targeted ads when accessing a Facebook account.  This tags also measures the amount of engagement and conversion to better serve relevant, promotional offers to our clients across the Facebook platform.

Other Third Party ad servers or ad networks may also use cookies to track Users’ activities on this Site to measure advertisement effectiveness and other reasons that will be provided in their own privacy policies.  This Site has no access or control over these cookies that may be used by third party advertisers.

If you prefer, you may choose to have your computer warn you each time a cookie is being sent, or you may choose to turn off all cookies via your browser settings.  More detailed information about cookie management with specific web browsers may be found on the browsers’ respective websites.  Like most websites, if you turn your cookies off, some of our services may not function properly.  However, you may still place orders over the telephone or by contacting customer service via the Live Chat.

You may opt-out of Google’s use of cookies by visiting the Ads Preferences Manager.  To opt-out of DoubleClick’s use of cookies, please visit the DoubleClick opt-out page.  In addition, a User may use a more extensive app, for total cookie management, by visiting either the Network Advertising Initiative – Consumer Opt-Out page or the Online Behavioral Advertising (Beta) page.

How Does Vamos Use This Collected Information?

Vamos Rent-A-Car may collect and use Users personal information for the following purposes:

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order.  This information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order.  It may also be used to respond to their inquiries, questions, and/or other requests.  If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.  If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize User experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our Site offerings based on the information and feedback we receive from you.
  • To administer a contest, promotion, survey or other Site feature
    We typically hold seasonal contests to promote tourism to Costa Rica.

How Does Vamos Protect Your Information?

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Users’ personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users is transmitted via Secure Socket Layer (SSL) technology over a secured communication channel and then encrypted and protected with digital signatures into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit card numbers) will not be kept on file for more than 60 days.

What is Vamos’ Policy on Spam?

Besides being a reservation portal, this website also acts as a resource guide for travel-related news for Costa Rica.  Visitor interaction is a positive way to remain current in the conversation.  However to ensure quality content, we maintain a zero tolerance on SPAM.

We appreciate each and every well-thought out remark.  We really do!  On the flip side, if the comment does not meet our guidelines, then we will remove it.  Continuously abusing these rules will result in permanently banning the violating IP, domain and email address(es).

The following checklist will aid you in getting your comments approved:

  • Your Name
    We do not allow keywords used in the Name field.  Names such as “Bill the Travel Agent” will be marked as SPAM and deleted.
  • Your Email
    Although an email address is required to post a comment, those submitted addresses are not publicly shown or shared.  Any email address that appears to be SPAM will be marked appropriately, reported and then deleted.
  • Content
    These sections help to identify the typical red flags in comments.
  • Language-Specific
    This website is written primarily in English — although we will include Spanish and German excerpts on occasion.  Please respond in the appropriate language.  Google Translate is a wonderful tool.
  • Behavior
    This is a family-oriented Site and any offensive/rude or inappropriate language will either be edited or deleted.  Questioning or arguing with the content is acceptable as long as it’s not a personal attack on the blogger, nor any of the other commenters.  Failure to respect others will result in the removal of comments and denied access.
  • Stay on Topic
    If a comment does not add value to the conversation, strays from the original theme of the page, or ends the conversation, it may be edited, moved or deleted.  SPAM comments will be immediately deleted regardless of the message.
  • Included Links
    Informational resources are good.  We love Wikipedia!  Nevertheless, to limit the “attractiveness” to spammers — and to keep things looking neat, we limit the amount of comment links.  If you place more than one (1) link, your comment will undergo further review.  Signing your comments with a backlink to your own website (aka signature link) will result in these links being deleted.

Vamos Rent-A-Car’s Editorial Staff reserves the right to edit, delete, move, or mark as SPAM any and all comments.  They also reserve the right to block access to anyone they feel has disregarded these rules.

All comments within VamosRentACar.com are the responsibility of the commenter, not the Editorial Staff of Vamos Rent-A-Car.  By submitting a comment to this Site, you agree that the comment content is your own, and you agree to hold Vamos Rent-A-Car, all subsidiaries, representatives, officers and agents harmless from any and all repercussions, damages, or liability.

Does Vamos Disclose Any Information to Outside Parties?

We do not rent, sell, trade, or otherwise transfer to outside parties your personally identifiable information.  We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.  We may share your information with these third-parties for those limited purposes provided that you have given us your permission.  We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others rights, property, or safety.  However, we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third-Party Links

At our discretion, Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third-parties.  We do not control the content or links that appear on these sites and are not responsible or liable for the practices or activities employed by websites linked to or from our Site.  In addition, these sites or services, including their content and links, may be constantly changing.  These sites and services may have their own independent privacy policies and customer service policies.  Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.  Nonetheless, we seek to protect the integrity of our Site and welcome any feedback regarding these sites that link to us.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.  We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect or maintain any information from our Site from those we actually know are under 13 years of age.  Our Site, products and services are all directed to people who are at least 13 years old or older.

SessionCam

This Site may utilize a third-party recording software which triggers on certain pages (typically the check-out process), so that we may improve the design and layout features.  All financial information is blocked and therefore not recorded.

Clicky Analytics

This Site utilizes a third-party analytics software to improve the navigation, design and layout features.  No financial or personal identifiable information is recorded.

Changes to Our Privacy Policy

Vamos Rent-A-Car reserve the right, at our sole discretion, to add, change, modify, or remove portions of this privacy policy at any time.  When we do, we will revise the updated date at the top and bottom of this page.  We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.  You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Consent

By using this Site, you signify your acceptance of this policy and Terms of Service.  If you do not agree to this policy, please do not use our Site.  Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Terms and Conditions

Please visit our Terms and Conditions page that establishes the use, disclaimers, and limitations of liability governing our Site at https://vamosrentacar.com/tos/

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Vamos Rent-A-Car
https://VamosRentACar.com
3, Rio Segundo
Boulevard Aeropuerto
Alajuela 20109
Costa Rica
info@vamosrentacar.com
+ 506-4000-0557

Updated: