About Us

 

Understandably, we’d all like to know who we’re dealing with, especially across international borders.

Being transparent is very important to us, so we’d like to introduce ourselves to you — our clients!

If you’d rather watch this short (3:16) Youtube video and skip the wall of text, then by all means…click away.

1. Who is Vamos Rent-A-Car?

Vamos Rent-A-Car is a reliable, successful and growing car rental company, with offices in San Jose (Alajuela) and Liberia, Costa Rica.

We offer well-maintained rental vehicles at competitive rates, backed up by personalized customer service.  Since we experienced Costa Rica the first time as a visitor in need of a rental car, we know what customers expect!  Return To Contents

Vamos Team Members

The Vamos Rent-A-Car "Family" in San José

2. Our story…

Originally there was no intention of starting a car rental business, only to a rent a 4×4 vehicle for a longer period of time…and at a fair price!  We did our research, visiting offices of major car rental franchises, comparing rates from the internet, calling individuals that were renting their cars through the classifieds — everything.  Yet, we failed to find one that met our expectations of fair pricing, quality vehicles, and actual customer service.

We realized that there must be other visitors in need of a rental car, having similar expectations.  In hindsight, this was the seed that started the present concept.  As of the beginning of 2015, we operate a fleet of 200 rental vehicles (we are adding more), and an ever-growing number of repeat clientele that we know by name.  Not bad considering where we started in December 2004…with just one car.  See our Company Wiki page for more details.  Return To Contents

3. Why Costa Rica?

Our first impression of Costa Rica was that of a peaceful country, surrounded by friendly people, enjoying economic stability.  The perfect recipe for a successful and happy life.  This impression is still with us and we enjoy living here.  We hope that you share these same impressions and enjoy your time in Costa Rica!  Return To Contents

4. Why is Vamos Rent-A-Car successful?

The customer is king.  This is not a trivial statement, rather a philosophy!

No hidden fees.  Unlimited mileage.  The price offered is the price you pay.  Unlike other rental companies, we add no additional fees at the counter; such as taxes, airport charges or additional driver fees.

With us, you will receive a cell phone with every rental, complimentary for you to contact us for any assistance.  Should you wish to use the supplied cell phone for personal calls within Costa Rica, it’s available for only $5 per day or $25 per week for unlimited phone use.

Beyond peace of mind, we will also supply safety and comfort with a clean baby seat (why fly with one?), a cooler to keep your beverages cold (saving Costa Rica’s natural beauty) and even a storage roof rack (creating more passenger room where the a/c is blasting).  Your rental vehicle can be outfitted with any or all of these free extras, thus saving yourself time, money and hassle for an even better trip.  Please ask for these complimentary items when making your reservationSubject to availability.  Return To Contents

5. How we offer such competitive rates?

Compare our prices with other established car rental companies, our rates are up to 60% less.  Cars are almost twice as costly to purchase and maintain as in most industrialized countries, since they are subject to 50 – 80 percent import tariffs.  Please read our post on car import duties for more info.

We can offer such savings because we purchase cars that are typically two years of age and remains in service over the next three years.  Before each rental, every vehicle is inspected and any needed preventive maintenance is corrected.  We pass our acquisition and insurance savings on to our customers.

It is our goal to have satisfied customers who will pass-on their positive impressions to family, friends and acquaintances.  So far, this concept is working…so well in fact that several of our competitors have “adopted” our business model, but they haven’t duplicated our level of customer service!  Return To Contents

6. How do we work?

Our team receives continuous customer service training, with an emphasis on such values such as honesty, integrity and fairness in all areas of Life.  Our staff fully understands the importance of satisfied clients, since the power of positive word of mouth builds trust.  We also realize that our customers are web savvy — well-informed and comparing rates and reviews online.

Vamos Rent-A-Car 5 out of 5 based on 1 ratings. 1 user reviews.
Vamos Rent-A-Car
We rented a 4x4 from Vamos in Liberia and I have to say this was by far the best rental car experience I've ever had.

We'd rented a car from one of the big brands on our last trip a couple of years ago and got a complete runaround on the insurance and the grade of the car we were supposed to have received.

Our dealings with Vamos was the complete opposite. They really didn't try to upsell us on anything. Despite that fact, we opted for the complete coverage. The service was over the top. The representative we had, Yovania, gave us her cell phone number in the event that we'd be late in returning the car. Unheard of.

I travel a lot for business. I rent cares 1-2 times a month. Again, this is the best service I've experienced by far. Don't let the reasonable prices fool you. This company is top shelf. Source
Oct 03, 2016
via TripAdvisor

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7. How can you find us?

Team in Liberia

Anibal’s Team in Liberia

We’re easy to find!  Our main office is located in a business district, less than 10 minutes away from the San Jose international airport (SJO) — 5 to 9 minutes depending on traffic.  Click this link for the exact addresses, Google Maps and GPS coordinates of our main and branch offices.

You may contact us by telephone by dialing 1-800-950-8426 or international direct by + (exit code) 506-4000-0557 and speak directly with a representative of our company in Costa Rica.  Alternately, or if it’s after hours, please send us an email to info@vamosrentacar.com or use our Live Chat page.

Your opinion is extremely importance to us.  We continuously strive to optimize our customer service.  Please let us know your general impressions before, during and after your rental by filling out our Satisfaction Survey, so that we may further improve.  Return To Contents

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