Understandably, we'd all like to know who we're dealing with, especially across international borders.
Being transparent is very important to us, so we'd like to introduce ourselves to you — our clients!
If you'd rather watch this short (3:16) Youtube video and skip the wall of text, then by all means...click away.
Vamos Rent-A-Car is a reliable, successful and growing car rental company, with offices in San Jose (Alajuela) and Liberia, Costa Rica.
We offer well-maintained rental vehicles at competitive rates, backed up by personalized customer service. Vamos was founded on the first-hand experiences gathered from visiting Costa Rica and searching for a rental car. Our business philosophies are based on these expectations. We know what customers want — and we deliver!
Originally there was no intention of starting a car rental business, the aim was to rent a 4x4 vehicle for a longer period of time...and at a fair price! Research was carried out by visiting the offices of the major rental car franchises, comparing rates from the internet, calling individuals who were renting their cars through the classifieds — every avenue was pursued. Yet, none met the benchmark of fair pricing, quality vehicles, and genuine customer service.
We realized that there must be other visitors in need of a rental car who had similar expectations and in hindsight, this was the seed that started the present concept. As of the beginning of 2019, Vamos operates a fleet of 288 rental vehicles (we are adding more new cars later this year), and an ever-growing number of repeat clientele who we know by name. Not bad considering where we started back in December 2004...with just one car. See our Company Wiki page for more details.
Vamos' founder, George, was charmed by his first impression of Costa Rica. The peaceful and economically stable country populated by happy people seemed the perfect place for a successful and happy life.
The Vamos team enjoys the benefits that attracted George to the country. We hope that you share these impressions and have a wonderful time in Costa Rica!
Our motto is: "We treat the customer like family." This is not a trivial statement, rather a cornerstone of our company!
As part of this philosophy, we are committed to unlimited mileage and no hidden fees — the price quoted is the price you pay. Unlike other rental companies, we add no fees at the counter; such as airport taxes, additional driver fees or other miscellaneous charges.
So far, this concept is working...so well in fact that several of our competitors have "adopted" our business model, but they haven’t duplicated our level of free perks or customer service!
When we started our free perks, it seems as if we had became the running joke on TripAdvisor. People questioned why someone should choose a relatively obscure local company over a known corporate brand, especially when the quotes were close. A free cooler, or any of the other items, didn’t seem like a big enough reason to switch…and maybe they were right — on the surface.
Choosing Vamos also gives you an option to receive a cell phone with every rental, complementary for you to contact us for any assistance. Should you wish to use the supplied cell phone for personal calls within Costa Rica, that option is also.
Beyond peace of mind, we will also supply safety and comfort with a clean baby seat (why fly with one?), a cooler to keep your beverages cold (saving Costa Rica’s natural beauty from discarded styrofoam) and even a storage roof rack (creating more passenger room where the air-conditioner is blasting). Your rental vehicle can be fitted with any or all of these free extras, thus saving yourself time, money and hassle for an even better trip. Please ask for these complimentary items when making your reservation. Subject to availability.
Our true competitiveness stems from offering new cars that are meticulously maintained, packed full of free perks, and provided with our highly reviewed customer service. You get top quality service and value; competitively priced.
Continuous customer service training with an emphasis on such values including honesty, integrity and fairness is provided to our team. Many of our employees have made Vamos their career; averaging over 10 years of service which has formed the tight-knit Vamos family we are lucky to have today. We realize that our customers are web savvy — well-informed and comparing rates and reviews online — and our staff fully understands the impact their service has on our business and the importance of happy clients who will pass on their positive impressions to family, friends and acquaintances, since the power of positive word of mouth builds trust.
Help us reach our goal of achieving 100% customer satisfaction by posting your reviews and comments!
We’re easy to find! Our main office is located in a business district, less than 10 minutes away from the San Jose’s international airport (SJO) — 5 to 9 minutes depending on traffic. Click this link for the exact addresses, Google Maps and GPS coordinates of our main and branch offices.
You may contact us by telephone by dialing toll-free in the United States and Canada 1-800-601-8806 or international direct by + (exit code) 506-4000-0557 and speak directly with a representative of our company in Costa Rica. Alternately, or after hours, please send us an email to firstname.lastname@example.org or use our Live Chat page.
Your opinion is extremely important to us. We continuously strive to optimize our customer service. Please let us know your general impressions before, during and after your rental by filling out Satisfaction Survey, so that we may further improve.