Understandably, we’d all like to know who we’re dealing with, especially across international borders.
Being transparent is very important to us, so we’d like to introduce ourselves to you — our clients!
If you’d rather watch this short (3:16) Youtube video and skip the wall of text, then by all means…click away.
Vamos Rent-A-Car is a reliable, successful and growing car rental company, with offices in San Jose (Alajuela) and Liberia, Costa Rica.
We offer well-maintained rental vehicles at competitive rates, backed up by personalized customer service. Since we experienced Costa Rica the first time as a visitor in need of a rental car, we know what customers expect! Return To Contents
The Vamos Rent-A-Car “Family” in San José
Originally there was no intention of starting a car rental business, only to a rent a 4x4 vehicle for a longer period of time…and at a fair price! We did our research, visiting offices of major car rental franchises, comparing rates from the internet, calling individuals that were renting their cars through the classifieds — everything. Yet, we failed to find one that met our expectations of fair pricing, quality vehicles, and actual customer service.
We realized that there must be other visitors in need of a rental car, having similar expectations. In hindsight, this was the seed that started the present concept. As of the beginning of 2015, we operate a fleet of 200 rental vehicles (we are adding more), and an ever-growing number of repeat clientele that we know by name. Not bad considering where we started in December 2004…with just one car. See our Company Wiki page for more details. Return To Contents
Our first impression of Costa Rica was that of a peaceful country, surrounded by friendly people, enjoying economic stability. The perfect recipe for a successful and happy life. This impression is still with us and we enjoy living here. We hope that you share these same impressions and enjoy your time in Costa Rica! Return To Contents
The customer is king. This is not a trivial statement, rather a philosophy!
No hidden fees. Unlimited mileage. The price offered is the price you pay. Unlike other rental companies, we add no additional fees at the counter; such as taxes, airport charges or additional driver fees.
With us, you will receive a cell phone with every rental, complimentary for you to contact us for any assistance. Should you wish to use the supplied cell phone for personal calls within Costa Rica, it’s available for only $5 per day or $25 per week for unlimited phone use.
Beyond peace of mind, we will also supply safety and comfort with a clean baby seat (why fly with one?), a cooler to keep your beverages cold (saving Costa Rica’s natural beauty) and even a storage roof rack (creating more passenger room where the a/c is blasting). Your rental vehicle can be outfitted with any or all of these free extras, thus saving yourself time, money and hassle for an even better trip. Please ask for these complimentary items when making your reservation. Subject to availability. Return To Contents
Compare our prices with other established car rental companies, our rates are up to 60% less. Cars are almost twice as costly to purchase and maintain as in most industrialized countries, since they are subject to 50 – 80% import tariffs. Please read our post on car import duties for more info.
We can offer such savings because we purchase cars that are typically two years of age and remains in service over the next three years. Before each rental, every vehicle is inspected and any needed preventive maintenance is corrected. We pass our acquisition and insurance savings on to our customers.
It is our goal to have satisfied customers who will pass-on their positive impressions to family, friends and acquaintances. So far, this concept is working…so well in fact that several of our competitors have “adopted” our business model, but they haven’t duplicated our level of customer service! Return To Contents
Our team receives continuous customer service training, with an emphasis on such values such as honesty, integrity and fairness in all areas of Life. Our staff fully understands the importance of satisfied clients, since the power of positive word of mouth builds trust. We also realize that our customers are web savvy — well-informed and comparing rates and reviews online. Return To Contents
We’re easy to find! Our main office is located in a business district, less than 10 minutes away from the San Jose international airport (SJO) — 5 to 9 minutes depending on traffic. Click this link for the exact addresses, Google Maps and GPS coordinates of our main and branch offices.
You may contact us by telephone by dialing toll-free in the United States and Canada 1-800-601-8806 or international direct by + (exit code) 506-4000-0557 and speak directly with a representative of our company in Costa Rica. Alternately, or if it’s after hours, please send us an email to email@example.com or use our Live Chat page.
Your opinion is extremely importance to us. We continuously strive to optimize our customer service. Please let us know your general impressions before, during and after your rental by filling out our Satisfaction Survey, so that we may further improve. Return To Contents