Customer Reviews

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Testimonials, Feedback and Recommendations

Have you heard great things about Vamos?  We bet you have, but sadly, there are still some who haven’t yet.  🙁

Vamos Rent-A-Car is highly recommended on TripAdvisor.com and other travel review websites — where there are numerous threads asking for advice on destinations, car rental insurance and the like.  We’ve even been called the best car rental company in Costa Rica, but don’t take our word of it…see for yourself how actual customers describe our services and value!

We invite you to read the good and the not-so-good alike.  From social media to survey comments, we keep it real, honest and transparent for everyone.

Since we’re all consumers, we truly appreciate all the submitted comments, concerns, and questions during the last ten years we’ve been online.  These experiences with Vamos have helped countless others make better, informed decisions as well as contributing to building a better rental company (and tourism industry).

We realize that our growth is directly related to our reputation and that is why we’ve elevated customer service to be one of our cornerstones.  Standing out from the crowd is what we do — otherwise, we’d be the same as every other agency…

We’re Your Island in the Sea of Franchises.

If you have any questions at all, please visit our Live Chat page where our exceptional staff will be happy to assist you.  You may also click the green chat box, found at the bottom right of every page — there’s even a place to leave a comment if it’s outside our regular business hours.

In addition, our Contact Us page has all the info you’ll ever need to reach either of our two offices — including Google Map addresses/GPS coordinates, seasonal office hours, phone, and email details.

Starting in June of this year, we’ve switched software.  An unfortunate consequence is we have to manually rebuild the database…so more of the older reviews will appear over time, but moving forward, it will be far easier to submit a new review online — just click the gray “Create your own review” button located under the Zendesk widget below.

At the point of swapping applications, Vamos had received an overall rating of 4.795 on a 5-star scale.  This was calculated from the 824 car rental reviews — submitted or posted elsewhere online.  Our documented reviews go all the way back to October 2012 — if anyone would care to scroll down memory lane.  😉

These three catchy boxes below show the last 100 reviews collected from the follow-up surveys submitted by confirmed customers.  Zendesk is cool enough to provide this widget to display the anonymous data.  

We try to keep it all smiles, but every once in awhile…one turns upside down.  Although we strive for perfection, our team is merely human after all.  We address all frowns with professionalism and honesty.  We own up to our shortcomings and ideally, depart as friends.  We’d love the opportunity to serve you soon — as a friend of the Vamos family!


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Average rating:  
 223 reviews
by Gail K. on Vamos Rent-A-Car
EXTRAORDINARY/ABOVE & BEYOND

We rented from Vamos in Feb 2018 and had a Fabulously smooth transaction/experience.
 
We were a party of 5 in need of a larger 4-wheel drive vehicle. We reserved and confirmed in advance. They went ABOVE AND BEYOND to accommodate our late arrival into LIR. They met us at the airport (after their normal business hours), in a van and drove us to their office, where the car was waiting. Making the pick up flawless and the service was great throughout. We also rented a local mobile phone, that was offered from them....HIGHLY RECOMMEND! It worked well as a GPS and it was nice to be able to make local calls and such for those in our group that didn't have an international plan. They also provided us with a cooler that came in very handy, on many occasions!!
 
We dropped the car off at SJO airport and found the staff to to be very friendly and efficient, making that transaction to be equally flawless!
 
Note: Finding the rental return at SJO airport is a little tricky, it's tucked in back, as all the car rental agencies are and the road signage is very poor!
 
HIGHLY RECOMMEND VAMOS CAR RENTAL and would DEFINITELY USE AGAIN 🙂 !!!

by Gail K on Vamos Rent-A-Car
from Trip Advisor

BEST car rental in Costa Rica...Fabulous Staff, Quick, Efficient Service...Great Prices 😊!!  Source

Thank you for the enthusiastic review of our services, Gail!

by TraceCooperNC on Vamos Rent-A-Car
from Trip Advisor

We rented from Vamos in Feb 2018 and had a great experience. We needed a large SUV and it was reserved and confirmed ahead of time. The pick up and drop off were flawless and the service was great throughout.
 
We rented a "GPS" from them which was a local mobile phone. It worked well as a GPS and it was nice to be able to make local calls and such for those in our group that didn't have an international plan.
 
Based on other reviews I was concerned about getting the size car we reserved, but there were no problems with Vamos. I will rent from them again.  Source

Thank you for posting such a positive review for us, Trace. We'll be looking forward to welcoming you back!

by Andy m on Vamos Rent-A-Car
First rate service

A beautiful new 4 x 4 from Vamos made our two week holiday all the more pleasant and took us to many places otherwise inaccessible.
 
Driving in Costa Rica is easy if you take care at junctions and stay alert. The Waze phone was really useful and made navigating much simpler.
 
I couldn't fault Vamos, they are a highly recommended company.

Thank you for your kind words, Andy.
 
We're pleased that the Waze device and your 4x4 allowed you to explore off-the-beaten-track Costa Rica.

by Mark on Vamos Rent-A-Car
Reliable and friendly service

I have rented from Vamos for four years in a row in connection with our annual trip to Costa Rica.
 
My cars have always been in good condition and the service reps very efficient and friendly. The charges have always been consistent with my reservation details. I return the car in the condition I received it and have never had any issues with my return.
 
This is the only company I will rent from in Costa Rica.

We really appreciate your loyalty to our brand, Mark.
 
My co-workers enjoy welcoming returning customers back to the Vamos family. See you next time!

by Kyle S on Vamos Rent-A-Car
Thank you for the great service!

I recently visited Costa Rica and needed a car. I did lots of research a month and a half before hand and kept coming back to Vamos as the best. Make sure you do your research as most companies have hidden charges; Vamos does not. They are up front and my quote a month before was the same price I paid.
 
I suggest you make sure to give yourself a month before your trip to book your vehicle as good companies like these run out fast. They are very prompt on email responses so you can always reach out for questions.
 
They provide a free shuttle service when requested from the airport which is very helpful when coming into a new country. The lot is 5 minutes away and the staff were all super friendly. The walk through was fast but efficient.
 
The car I got was a manual 2-wheel drive Suzuki. I was surprised to see the tires looked brand new which was fantastic. The condition of the car was good.
 
When I returned the car we did the walk through and it was quick and easy. They showed me all the paper work and the final charge as well as the $100 deposit that they tore up. When I was done they even offered a ride to the next location which was a place nearby, or for others the airport.
 
Overall I had a very positive experience with this company and would recommend you look into them as they are transparent and safe, not like what I heard about the other big name companies.
 
Thanks again Vamos!
Kyle

Thank you for providing feedback on all aspects of your rental, Kyle.
 
We're happy to see that our commitment to transparent pricing, customer service and vehicle quality were all to your satisfaction.

by Dana L. on Vamos Rent-A-Car
from Facebook

Big up to Vamos San Jose office...in particular to David who went above and beyond today when he delivered my forgotten rental paperwork to our place of accommodation after hours and 30 minutes away! Thank you so much for coming to the rescue!!

Thank you so much, Dana. David will be delighted to read your kind words. Have a fabulous vacay!

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