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More Smiles, Less Hassles
Car Rentals Made Easy

Personalized Customer Service
No Hidden Fees and Free Perks

 

Client Reviews

Testimonials, Feedback and Recommendations

Have you heard great things about Vamos? We bet you have, but sadly, there are still some who haven’t yet.🙁

Vamos Rent-A-Car is highly recommended on TripAdvisor.com and other travel review websites — where there are numerous threads asking for advice on destinations, car rental insurance and the like. We’ve even been called the best car rental company in Costa Rica, but don’t take our word of it…see for yourself how actual customers describe our services and value!

We invite you to read the good and the not-so-good alike. From social media to survey comments, we keep it real, honest and transparent for everyone.

Since we’re all consumers, we truly appreciate all the submitted comments, concerns, and questions during the last ten years we’ve been online. These experiences with Vamos have helped countless others make better, informed decisions as well as contributing to building a better rental company (and tourism industry).

We realize that our growth is directly related to our reputation and that is why we’ve elevated customer service to be one of our cornerstones. Standing out from the crowd is what we do — otherwise, we’d be the same as every other agency…

If you have any questions at all, please visit our Live Chat page where our exceptional staff will be happy to assist you. You may also click the green chat box, found at the bottom right of every page — there’s even a place to leave a comment if it’s outside our regular business hours.

In addition, our Contact Us page has all the info you’ll ever need to reach either of our two offices — including Google Map addresses/GPS coordinates, seasonal office hours, phone, and email details.

Starting in June of this year, we’ve switched software. An unfortunate consequence is we have to manually rebuild the database…so more of the older reviews will appear over time, but moving forward, it will be far easier to submit a new review online — just click the gray “Create your own review” button located under the Zendesk widget below.

At the point of swapping applications, Vamos had received an overall rating of 4.795 on a 5-star scale. This was calculated from the 824 car rental reviews — submitted or posted elsewhere online. Our documented reviews go all the way back to October 2012 — if anyone would care to scroll down memory lane. 😉

These three catchy boxes below show the last 100 reviews collected from the follow-up surveys submitted by confirmed customers. Zendesk is cool enough to provide this widget to display the anonymous data.

We try to keep it all smiles, but every once in awhile…one turns upside down. Although we strive for perfection, our team is merely human after all. We address all frowns with professionalism and honesty. We own up to our shortcomings and ideally, depart as friends. We’d love the opportunity to serve you soon — as a friend of the Vamos family!

Reviews

Average rating: 103 reviews

by S Roq on Vamos Rent-A-Car
from Google+

We really appreciate everything with the staff at Vamos.

First they were easy to find when we got out the airport, then they shuttled us to their location, which is not too far from the airport, as we were dealing with the staff they had answered all of our questions and had gotten us out in a timely manner. They were professionals and very polite. They may be a bit on the pricier side, however WELL worth the cost for your peace of mind.At the end of our trip, we had brought the vehicle in and again handling the paperwork was painless and quick. They had shuttled us to the airport and made sure that we arrived safely. When we return, we will definitely use their services again.

We’re pleased to see that your end-to-end car rental experience was so positive, S Roq. Our meet and greet service makes arriving in the country just a little easier and we’re glad it helped you too. We’ll look forward to welcoming you to Costa Rica again in the future!



by Jessica L. on Vamos Rent-A-Car
from Google+

Amazing people.

Amazing people, excellent service, excellent new 4x4! Highly recommended!

Thank you for the glowing report on your car rental experience, Jessica. We hope to welcome you back to Costa Rica in the future!



by David M. on Vamos Rent-A-Car
from Amazing Service

Amazing Service, sure no other company would do that.

These guys went above and beyond for our car rental after I took ill on the plane into Costa Rica. They came to our hotel whilst I was in hospital to check in with my wife and make sure everything was ok, sure no other company would do that. When I eventually collected the car, super friendly, asked how I was and then supplied us with a brilliant 4x4 and a mobile with Waze on that just let us do everything we wanted without worry. Totally recommend them and will certainly use them again when we go back.

Sorry to hear that your vacation did not get off to a smooth start but we’re pleased that once you were well, you enjoyed being on the road in one of our rental cars. We greatly appreciate your recommendation and look forward to seeing you next time!



by Tim M. on Vamos Rent-A-Car
from Google+

No surprises and very good service.

Thank you for the five star rating, Tim. Our commitment to no hidden fees and personalized customer service is key to our business. We hope to welcome you back to Costa Rica in the future.



by Oliverbenny on Vamos Rent-A-Car
from Trip Advisor

But I wanted to stay with the people (Vamos)

Picked up our car at Vamos, as noted above... In and out pretty snappy, all handled quite professionally in my opinion. The representative did explain everything he was doing and what I was signing. He went rather fast, but I knew the ropes so to speak, and what I wanted and didn't want. I can see where it could be intimidating though if you didn't know the process. I believe (but can't say for certain) he would have slowed down and taken extra time with everything if someone were to ask - they weren't overwhelmed with check-ins or anything; I think he was more interested in getting things handled quickly in terms of not wasting extra of our travel time, not so much his time. The car was a large, 7-passenger Montero Sport (diesel) with somewhere in the 41,000 km range (I forgot to write it down, and oddly it is nowhere on the rental papers either). Clean car, but numerous minor nicks and scratches and a small crack/tear in the plastic bumper cover at the drivers side rear corner. Just to be safe, my son video'd the exterior and I took photos of specifics. I honestly don't believe it necessary with Vamos, but still, spending what - a minute? - to possibly save a headache later just seems wise. Tires were rugged and were very good tread. I used my AMEX Premium rental insurance ($24.95 one time for entire rental period), so only was paying Vamos' basic rate with included TPL. (On a previous trip, I used my free Visa coverage. Now that I have this AMEX coverage, I used it as it has a much higher vehicle $ limit, and in general seems more robust of a product.) Vamos only placed a $2,000 hold on my card, which is on the low side compared to other firms I've seen, for a premium level car and no in-house CDW. (I wasn't concerned that much about the hold, as this card has a decently high limit, and was only a backup other than using it for the rental, but I mention the figure anyway as I know the large deposit is sometimes a concern for people.) The rate for 16 days was $820.64, which is exactly what they charged when I turned the car in (more later on turn-in). My original quote was $1003, which was the best I found back in the spring and which I was happily prepared to pay for months, until about August when I was poking around (oddly, doing research for someone's forum thread) and found a better rate with Enterprise. It was for the same vehicle and dates, same insurance, so I emailed Vamos and asked if they could tweak their rate down any. Turns out they have a price match offer (details are on their website) and they asked me to forward them the details of my competing quote. I didn't strictly meet the terms of their match offer (dates are limited) but they matched the Enterprise quote anyway. (Honestly, I would have been happy even with splitting the difference, but this was even better.) I realize that instead of price matching I could have just rented from Enterprise, but I wanted to stay with the people (Vamos) I have used before and trust, and who generate so much good reviews from others here, rather than switching to Enterprise (a big chain name, but not much info on here about their CR workings) and risking a rental from less of a 'known quantity' company just to save $180.

Thank you for taking the considerable time and effort needed to provide such a detailed and informative description of your experience with Vamos, OliverBenny. Your post will be invaluable for potential car renters. From our part, your comments on the speed of the counter delivery are noted. I think as my coworkers are repeating the same information frequently; they may forget that it is new to others. You are correct in thinking that we’d be happy to re-explain any points missed. We look forward to hearing more about your exciting travels in our beautiful country.



by Stephanie on Vamos Rent-A-Car
from Unrivalled Customer Service!

Honestly, unrivalled customer service!

Literally could not have been happier with the service from these guys! Mauricio got us all set up when we landed in San Jose. He was so friendly and helpful and provided all kinds of awesome advice! We had a brand new vehicle with only 26 kms on it when we left the lot! They even provided us with aux cables and a some other extras! We were picked up at the airport by a Vamos employee with a sign with my name on it, they made the arrival in a new country effortless. Honestly, unrivalled customer service!

We’re thrilled that you've written such a glowing review of our services, Stephanie. Kind words like yours are a great motivator for the whole team. Mauricio is an experienced member of our team and we’re pleased that he provided you with a warm welcome to Costa Rica.



by Vanessa N. on Vamos Rent-A-Car
from Facebook

I own a rental home in Costa Rica and have rented from Vamos a few times, always a positive experience.

This past trip, after a two week rental, I returned my vehicle yesterday. Apparently, there was some damage sustained to the passenger front end, of which I have no idea or recollection of how it happened. I was so very upset because I didn’t take pictures or videos of the car before taking it off the lot and I didn’t take the full insurance coverage. Luis went above and beyond and did not charge me for the damages, which was completely unexpected but so appreciated, beyond measure. I highly recommend this respectable and honest company.

Thank you for taking the time to post this review, Vanessa. We are glad that we could provide another positive rental experience and we’ll look forward to seeing you again soon!



by Explore Tambor on Vamos Rent-A-Car
from Google+

The service is amazing!

I have used Vamos quite a few times. The service is amazing! I highly recommend them. I also love that there are no hidden fees that many other car rentals have.

Thank you for being part of our Vamos family, Explore Tambor. We’re delighted that our commitment to transparent pricing and personalized customer service has led you to recommend us to others. See you next time!



by Walker G. on Vamos Rent-A-Car
from Google+

Friendly, efficient

Friendly, efficient, no pressure to buy their CDW insurance, good car. Will rent here again for sure!

We appreciate you taking the time to offer feedback on your rental experience, Walker. We don’t like hard sells either so we like to simply inform our customers about their options. See you next time!



by Ryan B. on Vamos Rent-A-Car
from Stress-Free Experience

Service was fantastic.

I have rented cars in a few different airports. Typically a stressful experience because of no designated queue at the counter, employees who aren't interested, and a crowded arrivals area. With Vamos, it was much easier. They had my name on a sign outside of arrivals. Greeted me with a smile and drove me to their office. The office staff was helpful and friendly and got us started on our vacation quickly. Service was fantastic.

Thank you for your feedback, Ryan. I’m glad that my coworkers could provide you with a smooth rental experience. We hope to see you again too!



by S Roq on Vamos Rent-A-Car
from Google+

We really appreciate everything with the staff at Vamos.

First they were easy to find when we got out the airport, then they shuttled us to their location, which is not too far from the airport, as we were dealing with the staff they had answered all of our questions and had gotten us out in a timely manner. They were professionals and very polite. They may be a bit on the pricier side, however WELL worth the cost for your peace of mind.At the end of our trip, we had brought the vehicle in and again handling the paperwork was painless and quick. They had shuttled us to the airport and made sure that we arrived safely. When we return, we will definitely use their services again.

We’re pleased to see that your end-to-end car rental experience was so positive, S Roq. Our meet and greet service makes arriving in the country just a little easier and we’re glad it helped you too. We’ll look forward to welcoming you to Costa Rica again in the future!



by Jessica L. on Vamos Rent-A-Car
from Google+

Amazing people.

Amazing people, excellent service, excellent new 4x4! Highly recommended!

Thank you for the glowing report on your car rental experience, Jessica. We hope to welcome you back to Costa Rica in the future!



by David M. on Vamos Rent-A-Car
from Amazing Service

Amazing Service, sure no other company would do that.

These guys went above and beyond for our car rental after I took ill on the plane into Costa Rica. They came to our hotel whilst I was in hospital to check in with my wife and make sure everything was ok, sure no other company would do that. When I eventually collected the car, super friendly, asked how I was and then supplied us with a brilliant 4x4 and a mobile with Waze on that just let us do everything we wanted without worry. Totally recommend them and will certainly use them again when we go back.

Sorry to hear that your vacation did not get off to a smooth start but we’re pleased that once you were well, you enjoyed being on the road in one of our rental cars. We greatly appreciate your recommendation and look forward to seeing you next time!



by Tim M. on Vamos Rent-A-Car
from Google+

No surprises and very good service.

Thank you for the five star rating, Tim. Our commitment to no hidden fees and personalized customer service is key to our business. We hope to welcome you back to Costa Rica in the future.



by Oliverbenny on Vamos Rent-A-Car
from Trip Advisor

But I wanted to stay with the people (Vamos)

Picked up our car at Vamos, as noted above... In and out pretty snappy, all handled quite professionally in my opinion. The representative did explain everything he was doing and what I was signing. He went rather fast, but I knew the ropes so to speak, and what I wanted and didn't want. I can see where it could be intimidating though if you didn't know the process. I believe (but can't say for certain) he would have slowed down and taken extra time with everything if someone were to ask - they weren't overwhelmed with check-ins or anything; I think he was more interested in getting things handled quickly in terms of not wasting extra of our travel time, not so much his time. The car was a large, 7-passenger Montero Sport (diesel) with somewhere in the 41,000 km range (I forgot to write it down, and oddly it is nowhere on the rental papers either). Clean car, but numerous minor nicks and scratches and a small crack/tear in the plastic bumper cover at the drivers side rear corner. Just to be safe, my son video'd the exterior and I took photos of specifics. I honestly don't believe it necessary with Vamos, but still, spending what - a minute? - to possibly save a headache later just seems wise. Tires were rugged and were very good tread. I used my AMEX Premium rental insurance ($24.95 one time for entire rental period), so only was paying Vamos' basic rate with included TPL. (On a previous trip, I used my free Visa coverage. Now that I have this AMEX coverage, I used it as it has a much higher vehicle $ limit, and in general seems more robust of a product.) Vamos only placed a $2,000 hold on my card, which is on the low side compared to other firms I've seen, for a premium level car and no in-house CDW. (I wasn't concerned that much about the hold, as this card has a decently high limit, and was only a backup other than using it for the rental, but I mention the figure anyway as I know the large deposit is sometimes a concern for people.) The rate for 16 days was $820.64, which is exactly what they charged when I turned the car in (more later on turn-in). My original quote was $1003, which was the best I found back in the spring and which I was happily prepared to pay for months, until about August when I was poking around (oddly, doing research for someone's forum thread) and found a better rate with Enterprise. It was for the same vehicle and dates, same insurance, so I emailed Vamos and asked if they could tweak their rate down any. Turns out they have a price match offer (details are on their website) and they asked me to forward them the details of my competing quote. I didn't strictly meet the terms of their match offer (dates are limited) but they matched the Enterprise quote anyway. (Honestly, I would have been happy even with splitting the difference, but this was even better.) I realize that instead of price matching I could have just rented from Enterprise, but I wanted to stay with the people (Vamos) I have used before and trust, and who generate so much good reviews from others here, rather than switching to Enterprise (a big chain name, but not much info on here about their CR workings) and risking a rental from less of a 'known quantity' company just to save $180.

Thank you for taking the considerable time and effort needed to provide such a detailed and informative description of your experience with Vamos, OliverBenny. Your post will be invaluable for potential car renters. From our part, your comments on the speed of the counter delivery are noted. I think as my coworkers are repeating the same information frequently; they may forget that it is new to others. You are correct in thinking that we’d be happy to re-explain any points missed. We look forward to hearing more about your exciting travels in our beautiful country.



by Stephanie on Vamos Rent-A-Car
from Unrivalled Customer Service!

Honestly, unrivalled customer service!

Literally could not have been happier with the service from these guys! Mauricio got us all set up when we landed in San Jose. He was so friendly and helpful and provided all kinds of awesome advice! We had a brand new vehicle with only 26 kms on it when we left the lot! They even provided us with aux cables and a some other extras! We were picked up at the airport by a Vamos employee with a sign with my name on it, they made the arrival in a new country effortless. Honestly, unrivalled customer service!

We’re thrilled that you've written such a glowing review of our services, Stephanie. Kind words like yours are a great motivator for the whole team. Mauricio is an experienced member of our team and we’re pleased that he provided you with a warm welcome to Costa Rica.



by Vanessa N. on Vamos Rent-A-Car
from Facebook

I own a rental home in Costa Rica and have rented from Vamos a few times, always a positive experience.

This past trip, after a two week rental, I returned my vehicle yesterday. Apparently, there was some damage sustained to the passenger front end, of which I have no idea or recollection of how it happened. I was so very upset because I didn’t take pictures or videos of the car before taking it off the lot and I didn’t take the full insurance coverage. Luis went above and beyond and did not charge me for the damages, which was completely unexpected but so appreciated, beyond measure. I highly recommend this respectable and honest company.

Thank you for taking the time to post this review, Vanessa. We are glad that we could provide another positive rental experience and we’ll look forward to seeing you again soon!



by Explore Tambor on Vamos Rent-A-Car
from Google+

The service is amazing!

I have used Vamos quite a few times. The service is amazing! I highly recommend them. I also love that there are no hidden fees that many other car rentals have.

Thank you for being part of our Vamos family, Explore Tambor. We’re delighted that our commitment to transparent pricing and personalized customer service has led you to recommend us to others. See you next time!



by Walker G. on Vamos Rent-A-Car
from Google+

Friendly, efficient

Friendly, efficient, no pressure to buy their CDW insurance, good car. Will rent here again for sure!

We appreciate you taking the time to offer feedback on your rental experience, Walker. We don’t like hard sells either so we like to simply inform our customers about their options. See you next time!



by Ryan B. on Vamos Rent-A-Car
from Stress-Free Experience

Service was fantastic.

I have rented cars in a few different airports. Typically a stressful experience because of no designated queue at the counter, employees who aren't interested, and a crowded arrivals area. With Vamos, it was much easier. They had my name on a sign outside of arrivals. Greeted me with a smile and drove me to their office. The office staff was helpful and friendly and got us started on our vacation quickly. Service was fantastic.

Thank you for your feedback, Ryan. I’m glad that my coworkers could provide you with a smooth rental experience. We hope to see you again too!



by Danny M. on Vamos Rent-A-Car
from Google+

Vamos was incredible! Exactly what we wanted in a car rental experience.

I picked Vamos due to the reviews online and I can confidently say that they lived up to it and much more. The process was smooth and VERY TRANSPARENT. I read of horror stories online about some rental companies but Vamos delivered and provided phenomenal customer service. I would recommend paying the $30/day full insurance...covers everything and you don't have to worry about a thing. They take a deposit up front (as a hold on your card) and then provide it back in full if you have the full insurance (CDW). HIGHLY RECOMMEND VAMOS. Will definitely use them again!

Thank you for the detailed and glowing review of our services, Danny. Future customers will find your suggestions and information very useful so your tips are very much appreciated. We’ll look forward to welcoming you back to the Vamos family next time!



by Chris H. on Vamos Rent-A-Car
from Perfect

I would highly recommend Vamos.

Picked us up at the airport with our name on a sign. Hot coffee when we were filling out paperwork and they gave us a cooler to keep with us on the trip. Great car. We had it for 2 weeks with no problems. They gave us a ride back to the airport and all for a better price than I found on any other site. I would highly recommend Vamos.

Thank you for the positive review, Chris. We’re glad that you appreciated our meet and greet service from the airport and our competitive pricing.



by Mr. Nice Sky on Vamos Rent-A-Car
from Google+

I highly recommend going with these guys.

Amazing service and prices. Picked us up at the airport using a sign and our names (very helpful). Great car and price. I highly recommend going with these guys.

So pleased that our meet and greet at the airport worked well for you and that your car rental experience was so positive, Mr. Nice Sky. We hope to welcome you back to Costa Rica in the future!



by Chris H. on Vamos Rent-A-Car
from Facebook

Great service, prices and cars. I will call them first for now on!

We’re so pleased that you’ve decided to join our Vamos family, Chris. We’ll be waiting for your call!



by Fani V. on Vamos Rent-A-Car
from Google+

Thank you for your five-star rating, Fani!



by Jorge C. on Vamos Rent-A-Car
from Google+

Thank you for the four-star review, Jorge. If there is anything that we could have improved on your car rental experience, we would love to know!



by Kuldeep T. on Vamos Rent-A-Car
from Google+

We’re happy to receive your five-star rating, Kuldeep. Thank you!



by Alejandro A. on Vamos Rent-A-Car
from Best By Far

These guys are awesome! If there is an issue they deal with it right away and make you whole no matter what.

We have rented twice before. The 1st time, the car came with a cooler that the previous renter put some kind of fish in it and left it dirty + there was broken glass in the trunk. The immediately dispatched another car with a clean cooler. The 2nd time, they were about an hour late due to some traffic jam caused by the red taxis on strike. Not really their fault, but Vamos credited us 1 day for the inconvenience. No car rental company is perfect, but Vamos goes above an beyond the norm. Their billing is always clear and with no gimmicks. There is no surprise charges at the counter, either. Needless to say, in a couple of weeks we are renting again from Vamos for our X-Mas vacation to Costa Rica.

Thank you for your detailed review of our services, Alejandro. Please let us apologize again for issues you have faced in previous rentals and your understanding is appreciated. We’re pleased that you appreciate our transparent pricing and customer service. See you for a Merry Christmas!



by Rebecca P. on Vamos Rent-A-Car
from Google+

Highly recommend Vamos! Staff was very friendly and helpful.

We didn't have any issues, car was in great shape and clean, and the pick up/drop off was quick and easy. Will rent from them again!

Thank you for your clear review of our services, Rebecca. We’re pleased that you were satisfied with both the vehicle and customer service. We’ll look forward to seeing you next time!



by Jose M. on Vamos Rent-A-Car
from Google+

Thank you for your five-star rating, Jose!



by Kev L. on Vamos Rent-A-Car
from Google+

It was a good experience.

Hola!! Te recomiendo visitar la página web de ellos https://vamosrentacar.com y cualquier cosa llamarlos directamente. El servicio es bastante bueno y cómodo. Fue una buena experiencia. (Translation) Hello!! I recommend visiting their website (https://vamosrentacar.com) if you have any doubts, call them directly. The service was quite good and affordable. It was a good experience.

Thank you for your review of our website and your rental experience, Kev. We hope to welcome you back in the future!



by Amie R. on Vamos Rent-A-Car
from Google+

[Vamos'] website states it all.

When we rented in August, we called. First spoke with a man who was very crystal-clear on the pricing and when we got there we paid exactly what they said we would. Without a 4 by 4 because that was better for driving and rainy season and we had a great experience. Highly recommended this rental car company.

Thank you for your detailed review of our services, Amie. We’re pleased that our transparent pricing was to your satisfaction and your recommendation is much appreciated. We hope to see you again soon!



by Michael S. on Vamos Rent-A-Car
from Google+

Nice staff and super friendly.

Very great service, nice staff and super friendly. Car was great and a newer model.

Thank you for the positive feedback on your rental experience, Michael. My coworkers and I are always happy to read kind words about our customer service. We look forward to welcoming you back in the future!



by Anthony G. on Vamos Rent-A-Car
from Google+

I would recommend you only renting from Vamos.

They are the very best in Costa Rica hands down. They are a local company and they can get the car that you want for the price that you want. Also for anybody renting that's under the age of 25, they'll rent to you. Great service, wonderful experience. And the restaurant they recommended was fantastic.

Your glowing review is very much appreciated, Anthony. We’re so pleased that your car rental -- and dining -- experience with Vamos was so positive! We hope to welcome you back to Costa Rica in the future!



by Lin Y on Vamos Rent-A-Car
from

Very reasonably priced car rental.

Imer and Yorleny are amazing!!! Very reasonably priced car rental. Hard working and treated us with kindness and wonderful hospitality. They are great ambassadors for Vamos Car Rental and Costa Rica. They made sure we were happy with our car. Unbeknownst to us it was the end of the rainy season and we really needed a 4 wheel drive instead of the sedan for where we were staying. Exchanging the car was easy and affordable. If I could I would give them 10 stars!! I have found my car rental company for CR for sure!! Thank you and we highly recommend VAMOS Car Rental and their team!!!

Thank you for your kind words on our Liberia team, Lin. Both Imer and Yorleny are very valued members of our team and we’re pleased that your car rental experience was so positive. As a small, local company, your recommendation is very much appreciated and we’ll look forward to seeing you again soon!



by Framptonian. on Vamos Rent-A-Car
from Trip Advisor

Sure, the two best companies are local: WildRider and Vamos, but the company that gets the most complaints (by far) is also local: Economy.

Thank you for your recommendation, framptonian. It is very meaningful from such a car rental expert like yourself.



by Roclsnyder. on Vamos Rent-A-Car
from Google+

We rented our car from Vamos Rental Cars in October 2018. Found pricing and service very good. We were picked up at the airport in San Jose and taken to the nearby Vamos facility. Easy transactions and good clean car. (Korando). Sure 4 wheel drive cars available.

We’re pleased that you found out commitment to transparent pricing and personalized customer service to your satisfaction, roclsnyder. We’ll look forward to meeting and greeting you at the airport for your next trip!



by Framptonian. on Vamos Rent-A-Car
from Trip Advisor

Vamos is one of the best companies to use...

Thank you for your continued support of our services, framptonian.



by Mlmdaisy. on Vamos Rent-A-Car
from Trip Advisor

I recommend Vamos.

They have a great website and explain the pricing. You won't find a much lower cost from any other reputable company.

Thank you for your continued support of our company, mlmdaisy.



by Sebell C. on Vamos Rent-A-Car
from Google+

Service was very good and they were very flexible. I choose to drive back and drop it off in San Jose instead of Liberia and the charge was reasonable. I would recommend this place to anyone wanting to rent a car in Costa Rica.

Thank you for your feedback and recommendation, Sebell. We like to adapt our services to fit our customers’ needs. We hope to welcome you back to Costa Rica in the future!



by Jonathan N. on Vamos Rent-A-Car
from Google+

Thank you for your feedback, Jonathan. We can’t find your name in our system so perhaps you'd like to get in touch with us so we can understand what could've been improved in your car rental experience.



by Jacquie & Jeff F. on Vamos Rent-A-Car
from Google+

I recommend Vamos.

They have a great website and explain the pricing. You won't find a much lower cost from any other reputable company.

Thank you, Jacquie and Jeff. We love to have customers join our Vamos family!



by Mlmdaisy. on Vamos Rent-A-Car
from Trip Advisor

I recommend Vamos.

They have a great website and explain the pricing. You won't find a much lower cost from any other reputable company.

Thank you for your continued support of our company, mlmdaisy.



by Paul K. on Vamos Rent-A-Car
from Many Rentals And Always Positive

Enjoy Costa Rica. Relax knowing that Vamos will meet your car rental needs. Pura Vida.

I have had the pleasure to visit Costa Rica many times over the past 5 years first on vacation and now as I plan my retirement in the Central Valley. On each visit, I have rented a vehicle from Vamos. I have never ever been disappointed. Originally, I researched all the options available for renting a car in Costa Rica. Vamos was the most transparent of all the companies. There are no hidden fees. The price quoted is what you pay. At least 4 times, I was met at the airport whereas on other occasions I walked over to the office from one of the hotels near their airport office. Each of the representatives who met my family/friends and I at the airport was pleasant friendly and spoke good English. I was also impressed that they remembered who I was by sight after my second visit. I visit two to three times per year. Check in at the office is efficient. Customer service is paramount. I had to alter my reservations several times before my last two visits (changing dates and the size of the vehicle) and the staff were always willing to assist and insure that my needs were met. I have rented 4x4's and sedans of varying sizes. All were in excellent condition. Staff went over each car prior to my driving away. The staff always answered my questions and provided me with directions to my next destination. The cars are very dependable. On some of my trips, I have driven from the Caribbean to the Pacific and from the Northern Pacific beaches to Uvita with no problems. If you are considering a rental car in Costa Rica I cannot recommend Vamos Rent-a Car to you enough. They are professional, pleasant and honest. Enjoy Costa Rica. Relax knowing that Vamos will meet your car rental needs. Pura Vida.

Thank you for taking the time to write such detailed feedback on your rental experiences with Vamos, Paul. It’s important to us that our returning customers feel like a part of our family. Recommendations, like yours, are very helpful to us as a small, local business in an industry full of international names and we’re thrilled to see that you appreciate our commitment to value. Hope to see you before you retire to Pura Vida full-time!



by Marco B. on Vamos Rent-A-Car
from Google+

BEST RENTAL CAR EXPERIENCE EVER!!!!

Everything worked out perfectly, from pickup to quality of car to return. Due to a medical emergency we even had to leave one week earlier than originally booked - booking was adjusted without any extra fees. WHAT A SERVICE! Book with Vamos when in CR!

Thank you so much for your rave review, Marco. We are sorry that you had to cut your trip short and hope that you’ll return to Costa Rica (and Vamos) again soon!



by Jirka H. on Vamos Rent-A-Car
from Google+

Max. spokojenost. Půjčují auta turistům pouze na 4dny, ale po tel. rozhovoru s majitelem jsme měli auto 14dnů. Ochotní a velice vstřícní, auta čistá. Doporučuji. Google Translation :: Max. satisfaction. They rent cars for tourists only for 4 days, but after a phone conversation with the owner we had a car for 14 days. Willing and very friendly, clean cars. I recommend.

Thank you for your recommendation, Jirka. We’re pleased we could help you enjoy your vacation even more by extending your car rental period. See you next time!



by Jack R. on Vamos Rent-A-Car
from Google+

Completely professional. Great people, and easy to deal with.

Not having a mathematics degree, what really impressed me most was that the price they quoted on the website is what I paid. They treated me as a person and not a payment. Wishing all businesses were like these guys.

Thank you for your kind review, Jack. We’re delighted that our commitment to transparent pricing and personalized customer service was to your liking. We wish all businesses were just like us too. ;) We’re look forward to welcoming you back to Costa Rica in the near future!



by Ari A. on Vamos Rent-A-Car
from Trip Advisor

HIGHLY recommend. We had an incredible experience at this location.

To start, there was a complimentary shuttle that picked us up from Juan Santamaria airport when we arrived and took us to the Rio Segundo location (despite having only made the reservation a few hours before during our layover). When we first came in, Luis was very attentive and went out of his way to ensure we felt comfortable and were well-informed. He gave good answers to our questions and offered helpful advice about driving in the country as well as rental-specific information. Super friendly and helpful staff overall - everyone we interacted with was very welcoming and pleasant. Very fair rates and the vehicle was in good condition. We unfortunately got into a car accident late at night the night before we flew out. We were easily able to contact Alex from Vamos who swiftly came to the rescue - he stayed on the phone with us and helped us the whole night by contacting the insurance company, arranging for a tow truck, sending us an Uber, and stayed with us until everything was taken care of. The next day we had to come in person to fill out the required post-accident paperwork. We had an early flight that morning, so Diego graciously woke up early and came in at 5 a.m. - before opening hours - to accommodate us. We were at fault in the accident but luckily, at the advice of Luis, we had opted for full insurance coverage so everything was taken care of by Vamos. Again, INCREDIBLE staff and experience. The situation was a very unpleasant one but we left Costa Rica with smiles on our faces because the way the Vamos staff handled things - with calmness, positivity, and reassurance. It was like having a burden lifted off our shoulders. These guys are the BEST.

Thank you so much for the detailed review of your rental experience, Ari. We’re sorry that you were involved in an accident but pleased that we could support you through the processes. Your kind words on the staff members that worked with you and the quality of customer service are greatly appreciated. We’ll look forward to welcoming you back to Costa Rica in the future!



by Richard C. on Vamos Rent-A-Car
from Facebook

Great company.

Short story. Went to turn in my car at Vamos, it was the wrong place to turn it in. They directed to proper location about 15 min away. During the ride, realized I didn't have my phone. No time to go back. Had a flight to catch. Ready to write business phone off. Arrived at turn in location and Vamos employee was waiting for me to give my phone to me. He said I dropped it in the parking lot at my first stop. They've got my business forever. Last 5 trips have used Vamos. Great company.

Thank you for your kind review of our services, Richard. We're glad that your phone could be returned before you boarded. We'll look forward to welcoming you back for trip number 6!



by Neimad0. on Vamos Rent-A-Car
from Trip Advisor

We rented from Vamos in mid-August 2018, and it was a great experience. We are returning in January and will also rent from them. It was great! They picked us up at the airport, drove us a short distance to their rental office, they were clear and transparent about the costs, and it was not overpriced. Friendly, fast service. Their service was beyond what I am used to in America when renting a vehicle.

Wow! Thank you for your kind review of our customer service and your car rental experience overall, neimad0. We’ll look forward to welcoming you back to Costa Rica (and Vamos) in January!



by Jose N. on Vamos Rent-A-Car
from Google+

Great for rent a car no hide charges and reasonable price

We’re pleased that our commitment to transparent and competitive pricing worked well for you, Jose. We hope to welcome you back to Vamos!



by André O. on Vamos Rent-A-Car
from Google+

Thank you for your four-star review of your car rental experience, Andre. If there is anything we could have done to improve our performance, do let us know!



by Mary B. on Vamos Rent-A-Car
from Great Car Rental Experience

We had an absolutely outstanding experience renting 2 cars from Vamos.

We were met just outside the airport and quickly shuttled to their nearby office. We rented 4x4 SsangYong Korandos, which were in excellent shape, comfortable and served us well. The staff were friendly, helpful, honest and handled the transaction quickly with no hidden costs or surprises. We would most certainly rent from Vamos again...highly recommended!!

Thanks for taking the time to give feedback on your car rental experience, Mary. We’re pleased that you were so satisfied with the customer service, vehicles and our commitment to transparent pricing. We’ll look forward to seeing you again soon!



by Steve D. on Vamos Rent-A-Car
from SurveyMonkey

I was price shopping a rental car at several large agencies until Luis at VAMOS treated me like he was my cousin, and in a honest and very helpful manner answered all of my questions and instantly gave me the written quote I was seeking. Done deal. VAMOS came with a last minute recommendation from a friend before I was about to book with a worldwide company we all know. I have rented cars all around the world and have never been treated this nicely anywhere. Luis gets my thanks and VAMOS gets the award, my future business and the business of all my friends and relatives as they will listen to an amazing customer service story. Thank you for being a really good person and doing an amazing job to win my business.

Thank you so much for your glowing review, Steve. Luis is an experienced and valued member of our team and is delighted to read your kind comments on his customer service. We really appreciate your recommendation as many people, just like yourself, book with well-known international agencies and reviews like yours, have a very positive impact on our business. We look forward to welcoming you back to Costa Rica soon!



by Bruce H. on Vamos Rent-A-Car
from

I had an EXCELLENT experience with Mauricio and his team at Vamos. I was met just outside the terminal; my flight was early (baggage claim and customs went quicker than expected) yet they were ready! At the office, Mauricio explained everything and all costs were totally clear. We were in the car in about 15 minutes! The car was a true 4x4 with just over 20k km on it and in great condition. They say they have 230 cars to rent, which is smaller than the “big guys.” On return, the process was quick and we were on our way to SJO in about 15 minutes. There were no surprises and our initial rental cost was the same as the final cost. I was initially reluctant to go with a car rental service not officially connected with the airport, but no more! I HIGHLY RECOMMEND Vamos Car Rental to anyone needing great service, high quality cars, transparent contracts and personalized service.

Thank you for your detailed feedback on your car rental experience, Bruce. As a small, local company, recommendations from satisfied customers like yours, make a real difference to our business so your kind words are very appreciated.



by Amie R. on Vamos Rent-A-Car
from Google+

Great experience from beginning to end.

Luis was very helpful booking our car and he was also the one who picked us up from the airport. Lots of great advice, friendly service, and kind. We had zero problems renting from Vamos. We highly recommend it and will do it again!

Thank you so much for your five star rating of our services, Amie!



by Brian B. on Vamos Rent-A-Car
from Google+

Best place to rent a car in Costa Rica hands down.

I have rented from several agencies there that don't do a great job of explaining the insurance requirements. They try scare tactics and high pressure to get you to buy products that are not needed and try to charge you a premium for that right. Vamos is transparent with a friendly knowledgeable staff that is extremely helpful with any questions you may have. They have offices in San Jose as well as Liberia. Free cooler which is great to take on any adventure while you are there.

We are happy to receive such a glowing review, Brian! It’s always nice to read such kind comments from an experienced car renter and we’re glad that our commitment to no hidden fees worked well for you! Our staff like to ensure that clients are prepared for their car rental and will be pleased that you appreciated their assistance. We’re looking forward to welcoming you back to Costa Rica in the near future!



by Tyler B. on Vamos Rent-A-Car
from Google+

Updated fleet and great service.

Thanks for the four star review, Tyler. We’re glad that you appreciated our newer vehicles and customer service. If we could've improved your car rental experience in any way for an extra star, we’d love to know!



by Mau Q. on Vamos Rent-A-Car
from Google+

Excelente lugar muy buen servicio y vehículos en muy buenas condiciones y todo terreno. Review Translation: Excellent place, very good service and all-terrain vehicles in very good conditions.

Nos complace que la experiencia complete de alquiler fue positiva, Mau. Esperamos que vuelva pronto con Vamos. We’re pleased that your all-round car rental experience was so positive, Mau. We hope to welcome you back to Vamos soon!



by Traveldog4us. on Vamos Rent-A-Car
from Trip Advisor

Just returned from a week in Playa Hermosa Guanacaste (Aug 11-18) and rented a Toyota Landcruiser and 2 other 4x4's and I can't say enough great things about Vamos Rent a Car. Transparent pricing (several insurance options) and top notch service were provided to our group of 12. Everything was as they said it would be and we were very happy. Will definitely use them again when we return! HIGHLY RECOMMEND!

We’re happy that we were able to provide your group with a positive car rental experience, traveldog4us. Thank you for your recommendation. As a small, local company, your review goes a long way in bringing us new customers. We’ll look forward to welcoming you back to Costa Rica in the near future!



by Matthew B. on Vamos Rent-A-Car
from Google+

Thank you for your four-star rating, Matthew. If there's anything that we could've done to improved your car rental experience, we’d love to know!



by MtEverest. on Vamos Rent-A-Car
from Trip Advisor

I am sure glad I went with Vamos.

We also just returned from CR, rented from Vamos, got a 4X4 automatic a mid-size which was very much needed since we had 4 people, and the 4 x 4 was absolutely needed going to Monteverde Cloud Forest. I sent them ahead of time the collision coverage from my credit card co, so there was no issue at all. I did have to leave a $2,000 credit card deposit, which again was very clear from our emails, no surprises. A bit weary however they required two credit card imprints to cover anything else. Of course we had no issues whatsoever, and the only thing that was charged was the original rental amount, which was an excellent price. Having read all the horror stories about car rental in CR on TA, I am sure glad I went with Vamos.

Thank you for renting with Vamos, MtEverest, we're happy to see that you did not let the TripAdvisor stories put you off! We’re pleased to see that our commitment to transparent pricing was to your liking. We hope to welcome you back to Costa Rica soon!



by Luvgoing. on Vamos Rent-A-Car
from Google+

I can only tell you about my experience. We have used Vamos 4 times and never had a problem. Who ever you use make sure you communicate with them directly...email. The 1st time I even called, don't feel the need now. Vamos will pick you up at the airport and transport you to your hotel when you return the car. Stay at a hotel that has a shuttle. Hampton Inn is in the same parking lot as Vamos. I like Adventure Inn, they have a shuttle and not as corporate as Hampton Inn. Don't feel bad, renting the car was the hardest part of my 1st trip. Just do it, it's going to be an adventure.

Thank you for the glowing review, luvgoing! We strive to answer every email within six hours and are pleased to offer our clients a shuttle service for a smoother car rental experience. See you for rental five soon, we hope!



by Edwin T. on Vamos Rent-A-Car
from Google+

Read up a lot about renting cars in Costa Rica, especially since a lot of the information I read were about horror stories and getting scammed / bait and switch / upselling type scenarios. So I was very careful about which rental car company I wanted to deal with. In short, Vamos was superb and I would definitely rent with them again. About a month before arriving to Costa Rica, I made car reservations with Vamos. Just in case I had any issues with Vamos, I also put in a reservation with another company for the same day, but an hour later. This was my back up plan in case I found Vamos to be less-than-truthful about their rental process. From the get-go, the process was smooth. I liked the fact that I received a follow-up email within 24 hours of my reservation. Additionally, I was able to email the company with additional questions I had and they responded within 24 hours. They sent me a copy of how the rental contract pricing would play out, and I was curious to see how close it would actually match up when I went in to get the car. Our rental period was for about ten days. We opted for the 4x4, automatic. It was a Pajero car and we loved it. The only issue we had was the rear wiper didn’t operate, and our USB plug didn’t work. Upon returning the vehicle, the rep pointed out that we should have used a different USB plug-in near the radio instead of by the shifter. Anyways, our rental contract was spot on. We did opt for some additional insurance for $5 more per day, but this was a choice and not mandatory. The rep we dealt with in getting the car explained everything in detail and we were confident that we were not being taken advantage of. Overall, we had a great experience with the company and the vehicle we were given. The only small issue is that we forgot to ask for the “free” cooler and the map we received was not useful at all. Fortunately we never needed to use a cooler and we just used Waze to get around the country. For our next visit to Costa Rica, we will definitely use Vamos again.

Thank you for the very detailed review of your car rental experience, Edwin. We know that customers often arrive to our office nervous due to the online reviews that they have read on other agencies so we are always happy to alleviate those fears! Our policy on transparent pricing extends to our coverage because we believe that customers should be fully informed of their options and not pressured. We encourage renters to contact us if there are any issues with their vehicle -- however small these may seem! For example, the USB port issue could have easily been resolved by a quick call and we would have either sent a representative or reimbursed you for the repair to the rear wiper if we’d known it had stopped working. I apologize if you did not receive your free cooler -- this should have been noted on your reservation documentation if it was requested in advance. I am sorry if you did not find the map very useful. We’ll look forward to welcoming you back to Vamos!



by M J. on Vamos Rent-A-Car
from Google+

Prices excellent, people great, Cars dependable.

Thank you for adding photos to our page, M. We’re happy to see that you were satisfied with our customer service, pricing and vehicles but if there was anything we could have improved in your car rental experience to have earned an extra star, please let us know: alex@vamosrentacar.com



by Don B. on Vamos Rent-A-Car
from Trip Advisor

I just called them and Luis Diego was helping me with a 90 day rental. He actually went out of his way to really help. There were some complicated issues surrounding using my credit card to pay for one type of insurance (the collision insurance). Instead of getting annoyed or rejecting the coverage, he explained ways that the company could actually HELP facilitate things and help keep it less expensive. He replied to my request for a quote in under 24 hours too. Incredible. He also gave me a rate that was much lower than any of the competitors I could find. So even though I have not rented yet. I really recommend their service and attitude. Thanks Luis!

We’re glad we could assist in working through issues regarding insurance, Don. Luis Diego is a very valued member of our team and he was thrilled by your kind words on his communication with you. We’re looking forward to welcoming you to Costa Rica!



by Tyler N. on Vamos Rent-A-Car
from Google+

Wonderful Experience with Vamos!

The car we reserved was exactly what we got! Clean and brand new! No hidden fees or feeling jerked around. Employees were SUPER kind and all spoke English. Credit Cards are accepted. Shuttle to/from the airport was fast and on time. Can't say enough good things and we will definitely be using Vamos in the future!!

We really appreciate your kind words on our customer service and vehicle quality, Tyler! Thank you for taking the time to provide feedback and we’ll look forward to welcoming you back to Costa Rica soon.



by William B. on Vamos Rent-A-Car
from Robust Rental

Depending on where you want to go, renting & driving a vehicle in Costa Rica is not necessarily for the faint of heart! Ferreting out information is not child's play either, which is where Vamos first begins to shine. Their webpage not only does one of the best jobs of explaining the parameters of insurance, road condition(s), etc, but they go the astonishing extra mile by offering links to competitors in the event their cars are sold out!Overall rates + extras were some of the most reasonable we could find, so we secured a reservation about 10 days in advance for an 8am vehicle delivery to our hotel. Our agent, Allen, arrived promptly and - unlike some of the competition - was able to process both credit card and passport information on site (i.e. no need to return to rental office). We were pleased with the extensive mutual inspection of the vehicle - both exterior & interior; and glad for a bilingual sheet on (Safety Tips). Nonetheless, we were on our way in pretty short order. Incidentally, Vamos is also fairly unique in accepting Discover/Diner's Club cards too! Our vehicle - a Daihatsu Terios 4x4 w/manual transmission - performed flawlessly, easily navigating the full gamut from highway speeds on smooth asphalt ribbons to the occasional abrupt transition to a mandatory snail's pace on public roads that were more akin to craters of the moon! And even if no such tracks are encountered, those able to drive a stick will enjoy far better control in this country's winding, hilly topography. I had the advantage of several hours in a tour bus before taking the wheel, so was less surprised by the: heavy traffic; motorcycles darting between lanes; astonishing numbers of complacent bicyclists/ pedestrians; and frequent dogs and other animals lying in the roadway. Essential that the focus be on driving alone - let your passenger(s) navigate… The only challenge we encountered was finding the return location, which is shared by numerous agencies. Once there we were promptly driven to the airport, and there were no surprises on our receipt. Glad to support this Costa Rican firm & will have no hesitation in using them again!

Wow! What a lovely articulate review!!!!!



by Marie H. on Vamos Rent-A-Car
from Facebook

I also used Vamos 5-6 times before moving back and getting my own car. No hidden fees and great customer service every time I used them.

Thank you for your positive feedback, Marie Elena. A good review always carries much more weight when it is posted by a repeat renter! When you need a rental vehicle again, we'd be happy to help!



by Kathy H. on Vamos Rent-A-Car
from Facebook

I rented from Vamos several times and they have been very good no issues.

Your praise on Facebook is just the type of recommendation that brings new customers so we really appreciate this in addition to your review, Kathy. Thank you!



by Mlmdaisy on Vamos Rent-A-Car
from Trip Advisor

My best experiences have been with Vamos. They can provide a cell phone with Waze and excel in every other criterion.

Thank you for your continued support for Vamos on the Trip Advisor forum, mlmdaisy!



by Dick H. on Vamos Rent-A-Car
from Facebook

These guys were great.

We flew into San Jose, and rented a car from them. Nice employees, no language barrier. After driving up to Peace Lodge, there were some mechanical issues with the car. They dispatched an employee to bring another car TO OUR HOTEL the next morning, saving our vacation. We would never have been able to do the traveling we did had it not been for their excellent customer service. Muchas gracias VAMOS

Please allow us to offer our sincere apologies that you experienced mechanical issues with your vehicle but we’re pleased that we could resolve these to your satisfaction and you could get back on the road to enjoy the rest of your vacation! We’ll look forward to welcoming you back to Costa Rica in the future.



by Jenna C. on Vamos Rent-A-Car
from Google+

Vamos was the best - they picked us up at the airport and we checked in and got our car with no issues.

Thank you for your positive feedback, Jenna. We are pleased that your car rental experience went smoothly. See you next time!



by Ern B. on Vamos Rent-A-Car
from Google+

The Chinese 4x4 we rented won’t be penetrating the North American market anytime soon, but it was fine for our vacation. Vamos however was excellent! Everything delivered as promised. No wait for shuttle at airport. Price was as quoted to the penny!

We're glad that your vehicle worked well for your rental, Ern, and that you found our transparent pricing and shuttle service to your satisfaction. We look forward to welcoming you back to Costa Rica in the future!



by Rodolfo M. on Vamos Rent-A-Car
from Google+

Thank you for your five-star rating, Rodolfo!



by James K. on Vamos Rent-A-Car
from Google+

Solid service and vehicle. Definitely would use again.

Thank you for your feedback, James. We’re already looking forward to welcoming you back to Costa Rica!



by Jeff A. on Vamos Rent-A-Car
from Facebook

[...] Have used your service twice and would recommend it highly

Thank you for the positive recommendation, Jeff. We’ll look forward to welcoming you back a third time!



by Robert N. on Vamos Rent-A-Car
from Awesome Service!

I heard about this rental company after they were VERY highly recommended in one of my favorite travel groups on Facebook and I'm so glad I took their advice and rented with Vamos for an eight day, four-city visit to the country! Renting cars in Central and South America always has me leery about which insurance is required, what is included in my quote, and what can be covered by my credit card company. I emailed ahead of time and promptly received a detailed and accurate response laying out the options and requirements very clearly! Everyone from the shuttle driver to the employee completing the paperwork was very warm, friendly, and helpful. Almost a familial vibe among everyone. The option of a free cooler was nice to keep our drinks and sandwiches cold during longer hot drives. Return process was no-hassle, quick, equally friendly, and my bill was exactly as expected, no hidden fees or problems. Highly recommend this company to anyone looking to rent for a visit to Costa Rica! :-)

Thank you for your detailed feedback on our services, Robert. We’re happy that we could live up to the recommendation that you’d received on a Facebook travel page and that you’d recommend us yourself.



by Chris W. on Vamos Rent-A-Car
from Google+

No issues very easy to deal with.

We’re delighted that your car rental experience with us was smooth, Chris. We’ll look forward to welcoming you back to Costa Rica in the future!



by Steve M. on Vamos Rent-A-Car
from Google+

Very courteous and helpful. Better than most U.S. car rental agencies.

Thank you for your kind words, Steve. We’re thrilled that you rate us so highly.



by Vladimir V. on Vamos Rent-A-Car
from Google+

Overall it's a very good experience. Rented the second time from them.

The car came clean, you pay exactly what's estimated initially. Free airport shuttle from their location in San Jose. Despite a small misunderstanding at the end, the staff is very professional. Good car rental company.

Thank you for the positive feedback on your overall car rental experience, Vladimir. We’re always happy to serve returning clients. Visit Costa Rica again soon!



by Patricia P. on Vamos Rent-A-Car
from Trip Advisor

Vamos did a fabulous job of educating us about Costa Rican rentals. We rented a SUV for 9 days, picking it up in SJO and dropping it off in Liberia. It was exactly as advertised: fair price/exact price as originally signed for, good condition car, everyone agreed on the pre-existing bumps and scratches, and easily picked up and return. One thing we didn't understand was that there would be a full-cost hold on our credit card--even after the return. But within a few days after our return, the hold was withdrawn and only the single charge was implemented. Also, a heads up: We rented the WAZE phone from Vamos--both for security and access to the WAZE app as I couldn't get a straight answer as to whether or not Verizon would work in Costa Rica. Turns out that the Verizon $10 a day World Access did work. And so in the long run we didn't need to have rented the phone. The phone's charging cable didn't work--but i always have a number of cables with me and we used our own cable for the duration of the trip. I'm pretty sure that they would have come to us and replaced it if we had let them know. All in all, it was a great experience renting from Vamos!

Thank you for taking the time to write a detailed summary of your rental experience with us, Patricia. We’re very pleased that we could help you to understand how car rental processes work here and that you were satisfied with our transparent pricing and the vehicle quality. You’re right that we would have got a cable to you if we’d known yours was not charging! We hope to welcome you back to Costa Rica in the near future!



by FloridaStevos on Vamos Rent-A-Car
from Trip Advisor

We just returned from Costa Rica and rented from Vamos after reading several comments on the forums. These guys were great! They met us at the airport with our name on a sign and drove us to their office off-site (less than five minutes from the airport). The rental went smooth with no issues. The car (SUV) was nearly new but it was a manual transmission which wasn't a problem for us. They include a second driver for no extra charge and offer a cell phone for local calls. I highly recommend taking the insurance options and not rely on your personal insurance/credit card. It wasn't that much and our total rental with taxes and all the insurance worked out to about $40/day. Be careful using Expedia because the big name companies may or may not be associated with their American counterpart. As a result, you may run into issues if you have any problems. The only concern I had with Vamos is they made us sign two blank credit card slips in case there were any incidental damages. I wasn't comfortable doing that but they gave me the slips back at the end of the rental and I took them home to be shredded - no problems. Good luck!

Great advice for future renters, Florida Stevos. We’re delighted that you found our pricing and your rental experience were satisfactory. Sorry if you found signing blank credit card slips disconcerting but as you can see on the Trip Advisor forum; this is usual practice for car rental agencies in Costa Rica. In your case, one slip was for the rental and one was for ¨in case of¨ an accident.



by Anette on Vamos Rent-A-Car
from Trip Advisor

[...] Rented car from Vamos – super nice guys, easy to talk with, understood English, great deal, took time with us, provided us with pre-programmed cell phone with Waze for directions and off we drove. [...]

Thank you for the mention in your detailed and entertaining trip report, Jason. We’re delighted that we could provide you with a smooth start to your vacation and competitive pricing. My coworkers and I appreciate positive feedback on our customer service which is a great motivation. We hope to welcome you back in the near future!



by Kathy H. on Vamos Rent-A-Car
from Awesome

I have rented from Vamos 4 times this year and I have been so impressed with their professionalism and customer service. I had an issue with the last car I rented. I called, got in contact with Maurice, and he rectified the situation immediately and exceeded my expectations. They are always prompt for pick up at the airports both in Liberia and San Jose as well as for drop off back to the airports. Would highly recommend for anyone to rent from Vamos!

Thank you for your positive feedback on your four rentals with us, Kathy. I apologize that you experienced an issue with your vehicle but I’m happy to hear that we were able to resolve it promptly and to your satisfaction. We appreciate your recommendation which makes a huge difference to us as a small, local firm in the competitive world of franchises. We’ll be ready to pick you up on time for your next trip -- see you soon!



by Behrang A. on Vamos Rent-A-Car
from Google+

Great experience from reserving, pick up, all the way to drop off. Very fair and up front with costs. Everything was done online and the price paid was exactly as quoted online. They honored my credit card's rental insurance with zero hassle. I should mention that my reservation had a few complications. First, I reserved the wrong pickup date. Second, I made my reservations late. As a result of the prior complications, only manual transmission was available. I left a note asking if they could hold an automatic transmission for me should one become available. Vamos came through on all accounts, first helping me set the correct pick up date via email, then providing me with a an automatic transmission car.

Your praise on Facebook is just the type of recommendation that brings new customers so we really appreciate this in addition to your review, Kathy. Thank you!



by NoBSforGma on Vamos Rent-A-Car
from Reddit

Vamos is thought by most people to be the best. Great website and excellent customer service.

hanks, NoBSforGma. We certainly aim to inform our customers and to provide personalized customer service which our clients believe allows us to stand out from the competition.



by Marlo J. on Vamos Rent-A-Car
from SurveyMonkey

Excellent service, clean car, no issues at all. Gentlemen that helped me at pick-up and drop-off were nice, professional, answered all our questions and met our needs. Would absolutely rent with Vamos again!!!!!!

Thank you for your kind words, Marlo. It is always nice when a customer takes time to provide feedback on their positive car rental experience and my coworkers are otivated by reviews like yours. We’ll be delighted to welcome you back to Costa Rica!



by Dravenstone on Vamos Rent-A-Car
from Reddit

I did a ton of research (both here and elsewhere) and you have certainly narrowed it down to the top two [Adobe & Vamos]. I found Vamos to be the overwhelming recommendation however and went with them for a two+ week trip. We had everything squared away with two emails and I had a full quote that included everything in my inbox a solid month before we left. The only thing that changed is we returned the car a day after they started a 20% of sale - so they actually gave me a discount for the entire trip of 20% when we returned the car. I doubt you could go wrong with either company, but Vamos will get my business and recommendations from here on out. Source

Thank you for your kind comments, dravenstone. We recommend that visitors to Costa Rica do their research to understand the differences between renting here and in their home country. We’re happy that we’re able to fulfill the expectations that you had of your rental experience based on your reading. Your recommendation is valuable to us as a small local company so we appreciate you taking the time to share.



by Gene P. on Vamos Rent-A-Car
from Facebook

They were just awesome about everything. Always communicated quickly and efficiently; had a wonderful vehicle. Got the price that was quoted no high-pressure to take extra insurance if renting with credit card that provided it.

Thank you so much for the glowing review, Gene! We’re always happy to serve awesome clients who appreciate our no hidden fees commitment and updated fleet. We hope to see you soon!



by Scott S. on Vamos Rent-A-Car
from Google+

This is the best rental car experience I have ever had, and I rent cars all the time when traveling. The staff are very courteous and are fluent in English. Upon arrival at the airport in San Jose, they were already there to meet us with their shuttle. They had us in our car and on the road within 15 minutes after that! The same thing upon the return. They had us back in the shuttle and to the airport within 15 minutes! The next time I visit Costa Rica I will definitely rent from them again.

We're very pleased that you rate our services so highly, especially when you’re a seasoned traveler and rental car user, Scott. Our aim is to get our customers on the road and likewise, to the airport, as quickly as possible. Waiting times may vary depending on the season and time of day. We love to welcome back returning customers and we’ll look forward to seeing you next time!



by Sumeet T. on Vamos Rent-A-Car
from SurveyMonkey

We had car trouble during the last day of trip (our radiator leaked) and I called Luis at Vamos. He was very responsive, consulting the mechanic for advice, getting a replacement vehicle ready, and making sure we were safe. He even spoke to shopkeepers on our behalf to ensure he knew of our exact location. Mechanical problems can happen unexpectedly, but Luis and other staff at Vamos took care of the problem very quickly and minimised the inconvenience to us. We were very impressed and will recommend Vamos to any friends that are considering renting a car in Costa Rica.

Please allow me to apologize again for the mechanical issues that you encountered at the end of your rental, Sumeet. I’m pleased that Luis was able to quickly rectify the situation to get you back on the road as quickly as possible. As Vamos is a small, local business, word of mouth recommendations, like yours make a huge difference to us -- thank you!



by Jonathan M. on Vamos Rent-A-Car
from Facebook

Good service. Honest employees. No Complaints. Highly recommend.

Thank you for the positive feedback, Jonathan! We’re happy to see that you were satisfied with the customer service you received and are recommending us to others -- as a small, local company, this is a huge help!



by Justin K. on Vamos Rent-A-Car
from Google+

San Jose, Costa Rica- Issue with Employee, Maurice. I had no issues with the car and how it operated during my stay in Costa Rica. It came down to the very last day upon returning the car where issues arose. The day before dropping off the car we had spent the day at the beach. After the beach I placed my sunglasses in the sunglass holder above by the windshield. Of course the one thing I forget to grab upon dropping off the car were the $300 Oakley sunglasses. With time left before my flight was leaving I made an attempt to find these glasses by contacting the San Jose, Costa Rica branch. The young man, David was very helpful and checked the car a couple of times. Once saying he could not find them I got a ride back to their location and of course they were not there. They were 100% left in that compartment and they were stolen. The individual who had parked our car and assessed it was, Maurice. I know 100% that the glasses were left in that compartment. I had not removed them from the previous day and somehow they magically vanished. I take responsibility for leaving a valuable item in the car. I just thought I could trust a rental car service that I just paid a fortune to for a week.

Thank you for your rating and feedback, Justin. I am pleased that you had zero issues with your rental vehicle and its performance during your rental period. It is always disappointing when a customer is not completely satisfied with their car rental experience, so I would like to apologize that the end of your rental did not meet with your expectations. While every company may have an employee that is dishonest, I am very proud of the close-knit and well-motivated San Jose team; many of which have worked for the organization for years. We are very used to customers forgetting possessions in our cars; from medication, electronic devices such as Kindles and iPhones, and the all important passport. These items are either driven to the airport to give to the customer immediately or mailed to their homes. Read some of our other reviews and you’ll see those who were in your same situation but handled it differently. In your case, both David and Maurice had followed Vamos protocol to the letter by documenting the incident immediately and advising management that the customer had threatened to leave a poor review when the glasses could not be found. We all forget where we place our keys from time to time so is it also possible that the sunglasses that were found between the car seats had not been placed in the sunglass holder as you thought? May I remind you of what you’ve conveniently left out — we did return your sunglasses before your flight. What more would you have liked us to do for you? I would like to apologize that you felt your car rental was costly. We applied our 20% 'Spring into Summer' discount on your rental, but as I am sure you are aware; car rental is more expensive in Costa Rica than in the USA due to the high importation tax on vehicles, the wear and tear on vehicles due to the weather and road conditions, and the government-mandated insurance requirements. I hope that this clarifies the pricing of car rental in our country.



by Wayne U on Vamos Rent-A-Car
from Two Times Down; Third Time To Come

We have used Vamos twice; once in 2015 and once in 2017. Now we’re looking at returning in November 2018 and will be using Vamos again. I feel it and then Luis has a very good company and he actually had them deliver a car to use it on one of the air stays and it worked out great. I really enjoy working with them so we will be using them again in November 2018; getting ready to book my car now.

We love to welcome back loyal customers to Vamos, Wayne, and we’ll be happy to arrange vehicle delivery again if this would start your vacation off smoothly. Luis is a valued member of our team and will look forward to seeing you again in November!



by Janielle on Vamos Rent-A-Car
from Google+

Great experience.

Renting a car in Costa Rica can be complicated with the different mandatory insurance requirements. Vamos Rent A Car answered all my questions prior to booking, were very thorough and helpful during the rental process itself and at the end of the day, the price that was quoted to me was exactly what I was charged. Highly recommend and will definitely use again next time I venture to CR!

We’re pleased that we could clarify your doubts before booking and support you through the reservation and rental processes, Janielle. Your recommendation whether word of mouth or on social media makes a big difference to us as a small, local company.



by Edward S. on Vamos Rent-A-Car
from Google+

As far as rental car companies go, they are not bad.

Thanks for the review, Edward! We are happy that we didn’t disappoint, but if there is anything we could have done to improve our service; we’d love to know!



by Negra R. on Vamos Rent-A-Car
from Facebook

I agree, I am loyal to them. Only company I rent from when visiting my country!

We're looking forward to your next visit -- and your aunt too!



by Framptonian on Vamos Rent-A-Car
from Trip Advisor

[...] The top companies rarely change - nor does the worst...Stick with: WildRider, Vamos, Alamo, Adobe, Dollar [...] Vamos comes in as a close second and is straight-forward and transparent. [...] [...] Alas, there's a reason why Vamos is highly regarded... [...]

Thank you for your consistent positive recommendations for Vamos!



by Vamos RC on Vamos Rent-A-Car
from Google+

Driving on the west coast of Costa Rica is interesting. Many turns, skinny roads, and change of conditions - paved to dirt and dips in the road, so higher clearance is good. Many ride bikes and cross roads with little planning and few bikes or motorcyclists wear helmets. The car given to us had 10 or 15 scratches, but I am enjoying driving manual again. Hard to find those at home anymore. Be safe

Thank you for using one of our trusted smartphones to review our services! We completely agree with your assessment of the road conditions and recommendation for higher clearance. Having driven yourself, you can understand why our cars would have a few minor scratches! If there is anything that we could improve on to have gained a five star rating, we’d love to know.



by J R S on Vamos Rent-A-Car
from Best I Have Experienced

I rented from Vamos for the 2 weeks I was in CR. Great experience.

hey delivered the car to my hotel for no charge. (I did tip the guy $20 because he made it so convenient.) There was a cooler in the car; no charge. My girlfriend was allowed to also drive at no extra charge. When we returned the car, they drove us to the hotel and dropped us off; once again, no charge. If I go back to Costa Rica, Vamos is who I will use again. [also left similar comments on our Facebook page and TripAdvisor]

Thank you for taking the time to give feedback on your car rental, J. We're happy that the free perks and hotel delivery and drop off were to your satisfaction. We'll be looking forward to your return to Costa Rica (and Vamos)!



by Threedeweys on Vamos Rent-A-Car
from Trip Advisor

Vamos Car Rental - Vamos rep was waiting outside the terminal, with our name on a small board. While he didn’t speak much English, we understood our shuttle to the Vamos office would be there in about 10 minutes. It arrived fairly soon and we were taken to their office nearby. I had been quoted US$855 for an SUV with full insurance and I also chose Vamos since they are located right next to the Hampton Inn, where we would spend our final night, making the SUV rental easy and convenient. A different Vamos rep, whose English was very good, worked with us and within about 45 minutes we had our SUV – a Ssangyong Korando, which was fine for the 3 of us, plus one large suitcase, one medium suitcase, two backpacks, and the free large cooler provided by Vamos. The return, two weeks later, was just as easy and we were charged exactly what we had been quoted. We did have a minor problem with the vehicle after about 10 days – a window would not close, but we were able to get it closed after a few attempts and simply did not reopen it for the rest of the trip. The Vamos rep did tell us that we should have called them and they would have been pleased to get a new vehicle to us no matter where we were in Costa Rica.

We’re happy that your car rental experience was to your satisfaction overall. I would like to apologize for the issue you encountered with your car window and as my coworker stated, we would have been more than happy to have replaced the vehicle for you.



by Mark B. on Vamos Rent-A-Car
from Google+

We appreciate you taking the time to rate us highly, Mark!



by Karen S. on Vamos Rent-A-Car
from Facebook

I didn’t know that although we were renting a car in Liberia I was dealing with an agent in San Jose. But, Luis did an excellent job online helping me pick a car etc. I was hoping to meet him to thank him in person, but found out he was in the San Jose office. Excellent service in Liberia! So happy we chose Vamos! I will recommend it to everyone!

Thank you for your feedback. Karen. Sorry that you didn’t get to meet Luis, despite your good communications with him. Next time you’ll have to fly into San Jose! We're training Liberia staff to respond to emails but the difference in office opening hours means that it's more efficient to respond to customer requests from San Jose.



by Karen S. on Vamos Rent-A-Car
from SurveyMonkey

I booked my car with Luis who always responded to my emails very quickly. He made me very confident in Vamos and I am so glad we booked with him. I will use Vamos on my next trip and will recommend it to anyone going to Costa Rica! Thank you, Luis!

We’re happy that Luis was able to make the communication prior to your arrival so easy, Karen. He is a valued member of the team! Thank you for your recommendation, as a small, local company, this is a huge boost to us.



by Donna M. on Vamos Rent-A-Car
from Facebook

Had a pleasant experience using Vamos and would def use again. From making the reservations, to pick up and drop off, cleanliness and size of vehicle and service from staff! Overall experience with Vamos is great!!!

Thank you so much, Donna! We're so pleased that your start-to-finish rental experience was positive!



by Ramiro T. on Vamos Rent-A-Car
from Google+

Great experience, rented a mid-size SUV for 2 weeks, got an upgrade to a Mitsubishi Outlander. The car was great, the treatment, and the information given by the personnel was accurate and helpful. 10/10

Thanks for adding your review of your car rental experience here, Ramiro. We’re glad that the upgrade and customer service were to your satisfaction. See you next time you’re in Costa Rica!



by Donna M. on Vamos Rent-A-Car
from Facebook

Thanks to Vamos making our car rental a quick and easy process where we were able to enjoy visiting Arenal and many other beautiful areas of Costa Rica. Gracias and would definitely use you again & recommend.

We're so pleased that we could contribute positively to your Costa Rican vacation. What a fab photo! We'd love to see you again and recommendations from happy customers are invaluable to our business as a small, local firm. Thank you!



by Karen B. on Vamos Rent-A-Car
from Facebook

I have rented from them and they are fantastic - great customer service! I will rent from them again.

Thank you, Karen. We’ll look forward to welcoming you back to Costa Rica (and Vamos) in the near future!



by Will E. on Vamos Rent-A-Car
from Facebook

Thank you, VAMOS, for an excellent experience. The car, the people, the price, everything was great.

Thank you, Will. We're so pleased that your car rental with Vamos was such a positive experience. We hope to welcome you back to Costa Rica soon!



by Amy040 on Vamos Rent-A-Car
from Trip Advisor

Vamos is great! You will be charged exactly what they quote when you book. I suggest adding the $5/day smart phone with Waze installed. Waze will get you where you need to go and you can make calls with the phone too. Here's a link explaining the insurance as it can be a bit confusing - https://vamosrentacar.com/car-rental-insurance-explained/

Thank you for providing potential renters with this link as coverage is a hot topic on the forum. I’m happy to see that our transparent pricing policy and Waze device were to your liking. See you next time you’re in sunny Costa Rica!



by Traveler108108 on Vamos Rent-A-Car
from Trip Advisor

Just used Vamos for a two-week jaunt around Costa Rica, thanks to the advice given here. Thank you, all [on TripAdvisor]!

I rented from Vamos several times and they have been very good no issues.

We’re pleased that you had an all-round positive experience with Vamos. Mauricio is a very valued member of the team and is thrilled to have been mentioned by name. Thank you!



by Daniella R. on Vamos Rent-A-Car
from Facebook

Fantastic vehicles, service, and staff! A Waze phone with unlimited WiFi hotspot was our GPS. Perfect rental experience with great pricing.

Thank you for reviewing your car rental experience, Daniella. We’re always happy to read such positive comments on our service and cars. We hope to welcome you back to Costa Rica in the future!


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