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Customer Reviews

 

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Testimonials, Feedback and Recommendations

Have you heard great things about Vamos?  We bet you have, but sadly, there are still some who haven’t yet.  🙁

Vamos Rent-A-Car is highly recommended on TripAdvisor.com and other travel review websites — where there are numerous threads asking for advice on destinations, car rental insurance and the like.  We’ve even been called the best car rental company in Costa Rica, but don’t take our word of it…see for yourself how actual customers describe our services and value!

We invite you to read the good and the not-so-good alike.  From social media to survey comments, we keep it real, honest and transparent for everyone.

Since we’re all consumers, we truly appreciate all the submitted comments, concerns, and questions during the last ten years we’ve been online.  These experiences with Vamos have helped countless others make better, informed decisions as well as contributing to building a better rental company (and tourism industry).

We realize that our growth is directly related to our reputation and that is why we’ve elevated customer service to be one of our cornerstones.  Standing out from the crowd is what we do — otherwise, we’d be the same as every other agency…

We’re Your Island in the Sea of Franchises.

If you have any questions at all, please visit our Live Chat page where our exceptional staff will be happy to assist you.  You may also click the green chat box, found at the bottom right of every page — there’s even a place to leave a comment if it’s outside our regular business hours.

In addition, our Contact Us page has all the info you’ll ever need to reach either of our two offices — including Google Map addresses/GPS coordinates, seasonal office hours, phone, and email details.

Starting in June of this year, we’ve switched software.  An unfortunate consequence is we have to manually rebuild the database…so more of the older reviews will appear over time, but moving forward, it will be far easier to submit a new review online — just click the gray “Create your own review” button located under the Zendesk widget below.

At the point of swapping applications, Vamos had received an overall rating of 4.795 on a 5-star scale.  This was calculated from the 824 car rental reviews — submitted or posted elsewhere online.  Our documented reviews go all the way back to October 2012 — if anyone would care to scroll down memory lane.  😉

These three catchy boxes below show the last 100 reviews collected from the follow-up surveys submitted by confirmed customers.  Zendesk is cool enough to provide this widget to display the anonymous data.  

We try to keep it all smiles, but every once in awhile…one turns upside down.  Although we strive for perfection, our team is merely human after all.  We address all frowns with professionalism and honesty.  We own up to our shortcomings and ideally, depart as friends.  We’d love the opportunity to serve you soon — as a friend of the Vamos family!


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Average rating:  
 312 reviews
from Google+

Prices excellent, people great, Cars dependable.  Source

Thank you for adding photos to our page, M. We’re happy to see that you were satisfied with our customer service, pricing and vehicles but if there was anything we could have improved in your car rental experience to have earned an extra star, please let us know: alex@vamosrentacar.com

by Don B. on Vamos Rent-A-Car
from Trip Advisor

I just called them and Luis Diego was helping me with a 90 day rental. He actually went out of his way to really help.
 
There were some complicated issues surrounding using my credit card to pay for one type of insurance (the collision insurance). Instead of getting annoyed or rejecting the coverage, he explained ways that the company could actually HELP facilitate things and help keep it less expensive.
 
He replied to my request for a quote in under 24 hours too. Incredible. He also gave me a rate that was much lower than any of the competitors I could find.
 
So even though I have not rented yet. I really recommend their service and attitude. Thanks Luis!  Source

We’re glad we could assist in working through issues regarding insurance, Don. Luis Diego is a very valued member of our team and he was thrilled by your kind words on his communication with you. We’re looking forward to welcoming you to Costa Rica!

by Tyler N. on Vamos Rent-A-Car
from Google+

Wonderful Experience with Vamos!
 
The car we reserved was exactly what we got! Clean and brand new! No hidden fees or feeling jerked around. Employees were SUPER kind and all spoke English. Credit Cards are accepted. Shuttle to/from the airport was fast and on time.
 
Can't say enough good things and we will definitely be using Vamos in the future!!  Source

We really appreciate your kind words on our customer service and vehicle quality, Tyler! Thank you for taking the time to provide feedback and we’ll look forward to welcoming you back to Costa Rica soon.

by Marie H. on Vamos Rent-A-Car
from Facebook

I also used Vamos 5-6 times before moving back and getting my own car. No hidden fees and great customer service every time I used them.

Thank you for your positive feedback, Marie Elena. A good review always carries much more weight when it is posted by a repeat renter! When you need a rental vehicle again, we'd be happy to help!

by Kathy H. on Vamos Rent-A-Car
from Facebook

I rented from Vamos several times and they have been very good no issues.

Your praise on Facebook is just the type of recommendation that brings new customers so we really appreciate this in addition to your review, Kathy. Thank you!

by mlmdaisy on Vamos Rent-A-Car
from Trip Advisor

My best experiences have been with Vamos. They can provide a cell phone with Waze and excel in every other criterion.  Source

Thank you for your continued support for Vamos on the Trip Advisor forum, mlmdaisy!

by Dick H. on Vamos Rent-A-Car
from Facebook

These guys were great.
 
We flew into San Jose, and rented a car from them. Nice employees, no language barrier. After driving up to Peace Lodge, there were some mechanical issues with the car. They dispatched an employee to bring another car TO OUR HOTEL the next morning, saving our vacation.
 
We would never have been able to do the traveling we did had it not been for their excellent customer service. Muchas gracias VAMOS

Please allow us to offer our sincere apologies that you experienced mechanical issues with your vehicle but we’re pleased that we could resolve these to your satisfaction and you could get back on the road to enjoy the rest of your vacation! We’ll look forward to welcoming you back to Costa Rica in the future.

by Jenna C. on Vamos Rent-A-Car
from Google+

Vamos was the best - they picked us up at the airport and we checked in and got our car with no issues.  Source

Thank you for your positive feedback, Jenna. We are pleased that your car rental experience went smoothly. See you next time!

by Ern B. on Vamos Rent-A-Car
from Google+

The Chinese 4x4 we rented won’t be penetrating the North American market anytime soon, but it was fine for our vacation.
 
Vamos however was excellent! Everything delivered as promised. No wait for shuttle at airport. Price was as quoted to the penny!  Source

We're glad that your vehicle worked well for your rental, Ern, and that you found our transparent pricing and shuttle service to your satisfaction. We look forward to welcoming you back to Costa Rica in the future!

by Rodolfo M. on Vamos Rent-A-Car
from Google+

Thank you for your five-star rating, Rodolfo!

by James K. on Vamos Rent-A-Car
from Google+

Solid service and vehicle. Definitely would use again.  Source

Thank you for your feedback, James. We’re already looking forward to welcoming you back to Costa Rica!

by Jeff A. on Vamos Rent-A-Car
from Facebook

[...] Have used your service twice and would recommend it highly

Thank you for the positive recommendation, Jeff. We’ll look forward to welcoming you back a third time!

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