Customer Reviews

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Testimonials, Feedback and Recommendations

Have you heard great things about Vamos?  We bet you have, but sadly, there are still some who haven’t yet.  🙁

Vamos Rent-A-Car is highly recommended on TripAdvisor.com and other travel review websites — where there are numerous threads asking for advice on destinations, car rental insurance and the like.  We’ve even been called the best car rental company in Costa Rica, but don’t take our word of it…see for yourself how actual customers describe our services and value!

We invite you to read the good and the not-so-good alike.  From social media to survey comments, we keep it real, honest and transparent for everyone.

Since we’re all consumers, we truly appreciate all the submitted comments, concerns, and questions during the last ten years we’ve been online.  These experiences with Vamos have helped countless others make better, informed decisions as well as contributing to building a better rental company (and tourism industry).

We realize that our growth is directly related to our reputation and that is why we’ve elevated customer service to be one of our cornerstones.  Standing out from the crowd is what we do — otherwise, we’d be the same as every other agency…

We’re Your Island in the Sea of Franchises.

If you have any questions at all, please visit our Live Chat page where our exceptional staff will be happy to assist you.  You may also click the green chat box, found at the bottom right of every page — there’s even a place to leave a comment if it’s outside our regular business hours.

In addition, our Contact Us page has all the info you’ll ever need to reach either of our two offices — including Google Map addresses/GPS coordinates, seasonal office hours, phone, and email details.

Starting in June of this year, we’ve switched software.  An unfortunate consequence is we have to manually rebuild the database…so more of the older reviews will appear over time, but moving forward, it will be far easier to submit a new review online — just click the gray “Create your own review” button located under the Zendesk widget below.

At the point of swapping applications, Vamos had received an overall rating of 4.795 on a 5-star scale.  This was calculated from the 824 car rental reviews — submitted or posted elsewhere online.  Our documented reviews go all the way back to October 2012 — if anyone would care to scroll down memory lane.  😉

These three catchy boxes below show the last 100 reviews collected from the follow-up surveys submitted by confirmed customers.  Zendesk is cool enough to provide this widget to display the anonymous data.  

We try to keep it all smiles, but every once in awhile…one turns upside down.  Although we strive for perfection, our team is merely human after all.  We address all frowns with professionalism and honesty.  We own up to our shortcomings and ideally, depart as friends.  We’d love the opportunity to serve you soon — as a friend of the Vamos family!


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Average rating:  
 271 reviews
by Donna M. on Vamos Rent-A-Car
from Facebook

Had a pleasant experience using Vamos and would def use again.
 
From making the reservations, to pick up and drop off, cleanliness and size of vehicle and service from staff!
 
Overall experience with Vamos is great!!!

Thank you so much, Donna!
 
We're so pleased that your start-to-finish rental experience was positive!

by Ramiro T. on Vamos Rent-A-Car
from Google+

Great experience, rented a mid-size SUV for 2 weeks, got an upgrade to a Mitsubishi Outlander. The car was great, the treatment, and the information given by the personnel was accurate and helpful. 10/10  Source

Thanks for adding your review of your car rental experience here, Ramiro.
 
We’re glad that the upgrade and customer service were to your satisfaction.
 
See you next time you’re in Costa Rica!

by Donna M. on Vamos Rent-A-Car
from Facebook

Thanks to Vamos making our car rental a quick and easy process where we were able to enjoy visiting Arenal and many other beautiful areas of Costa Rica. Arenal Volcano by Donna Monson
 
Gracias and would definitely use you again & recommend.

We're so pleased that we could contribute positively to your Costa Rican vacation. What a fab photo!
 
We'd love to see you again and recommendations from happy customers are invaluable to our business as a small, local firm. Thank you!

by Karen B. on Vamos Rent-A-Car
from Facebook

I have rented from them and they are fantastic - great customer service! I will rent from them again.

Thank you, Karen. We’ll look forward to welcoming you back to Costa Rica (and Vamos) in the near future!

by Will E. on Vamos Rent-A-Car
from Facebook

Thank you, VAMOS, for an excellent experience.
 
The car, the people, the price, everything was great.

Thank you, Will. We're so pleased that your car rental with Vamos was such a positive experience.
 
We hope to welcome you back to Costa Rica soon!

by Amy040 on Vamos Rent-A-Car
from Trip Advisor

Vamos is great! You will be charged exactly what they quote when you book.
 
I suggest adding the $5/day smart phone with Waze installed. Waze will get you where you need to go and you can make calls with the phone too.
 
Here's a link explaining the insurance as it can be a bit confusing - https://vamosrentacar.com/car-rental-insurance-explained/  Source

Thank you for providing potential renters with this link as coverage is a hot topic on the forum.
 
I’m happy to see that our transparent pricing policy and Waze device were to your liking.
 
See you next time you’re in sunny Costa Rica!

by threedeweys on Vamos Rent-A-Car
from Trip Advisor

We just returned from Costa Rica and rented an SUV from Vamos for 2 weeks. [...] Recommend Vamos by the way, they were transparent and clear and charged me exactly what they said they would in my quote.  Source

Thank you for the recommendation, threeways! You are not the only customer who prefers to pay for full CDW to enjoy a stress-free vacation.
 
We’re glad that our options worked for your rental and we hope to welcome you back to Costa Rica soon!

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