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Customer Reviews

 

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Testimonials, Feedback and Recommendations

Have you heard great things about Vamos?  We bet you have, but sadly, there are still some who haven’t yet.  🙁

Vamos Rent-A-Car is highly recommended on TripAdvisor.com and other travel review websites — where there are numerous threads asking for advice on destinations, car rental insurance and the like.  We’ve even been called the best car rental company in Costa Rica, but don’t take our word of it…see for yourself how actual customers describe our services and value!

We invite you to read the good and the not-so-good alike.  From social media to survey comments, we keep it real, honest and transparent for everyone.

Since we’re all consumers, we truly appreciate all the submitted comments, concerns, and questions during the last ten years we’ve been online.  These experiences with Vamos have helped countless others make better, informed decisions as well as contributing to building a better rental company (and tourism industry).

We realize that our growth is directly related to our reputation and that is why we’ve elevated customer service to be one of our cornerstones.  Standing out from the crowd is what we do — otherwise, we’d be the same as every other agency…

We’re Your Island in the Sea of Franchises.

If you have any questions at all, please visit our Live Chat page where our exceptional staff will be happy to assist you.  You may also click the green chat box, found at the bottom right of every page — there’s even a place to leave a comment if it’s outside our regular business hours.

In addition, our Contact Us page has all the info you’ll ever need to reach either of our two offices — including Google Map addresses/GPS coordinates, seasonal office hours, phone, and email details.

Starting in June of this year, we’ve switched software.  An unfortunate consequence is we have to manually rebuild the database…so more of the older reviews will appear over time, but moving forward, it will be far easier to submit a new review online — just click the gray “Create your own review” button located under the Zendesk widget below.

At the point of swapping applications, Vamos had received an overall rating of 4.795 on a 5-star scale.  This was calculated from the 824 car rental reviews — submitted or posted elsewhere online.  Our documented reviews go all the way back to October 2012 — if anyone would care to scroll down memory lane.  😉

These three catchy boxes below show the last 100 reviews collected from the follow-up surveys submitted by confirmed customers.  Zendesk is cool enough to provide this widget to display the anonymous data.  

We try to keep it all smiles, but every once in awhile…one turns upside down.  Although we strive for perfection, our team is merely human after all.  We address all frowns with professionalism and honesty.  We own up to our shortcomings and ideally, depart as friends.  We’d love the opportunity to serve you soon — as a friend of the Vamos family!


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Vamos Rent-A-Car
Average rating:  
 349 reviews
by Rebecca P. on Vamos Rent-A-Car
from Google+

Highly recommend Vamos! Staff was very friendly and helpful.
We didn't have any issues, car was in great shape and clean, and the pick up/drop off was quick and easy.
Will rent from them again!  Source

Thank you for your clear review of our services, Rebecca. We’re pleased that you were satisfied with both the vehicle and customer service. We’ll look forward to seeing you next time!

by Jose M. on Vamos Rent-A-Car
from Google+

Thank you for your five-star rating, Jose!

by Kev L. on Vamos Rent-A-Car
from Google+ Questions

Hola!! Te recomiendo visitar la página web de ellos https://vamosrentacar.com y cualquier cosa llamarlos directamente. El servicio es bastante bueno y cómodo. Fue una buena experiencia.

(Translation) Hello!! I recommend visiting their website (https://vamosrentacar.com) if you have any doubts, call them directly. The service was quite good and affordable.
It was a good experience.

Thank you for your review of our website and your rental experience, Kev. We hope to welcome you back in the future!

by Amie R. on Vamos Rent-A-Car
from Google+ Questions

[Vamos'] website states it all.
When we rented in August, we called. First spoke with a man who was very crystal-clear on the pricing and when we got there we paid exactly what they said we would. Without a 4 by 4 because that was better for driving and rainy season and we had a great experience.
Highly recommended this rental car company.

Thank you for your detailed review of our services, Amie. We’re pleased that our transparent pricing was to your satisfaction and your recommendation is much appreciated. We hope to see you again soon!

by Michael S. on Vamos Rent-A-Car
from Google+

Very great service, nice staff and super friendly.
Car was great and a newer model.  Source

Thank you for the positive feedback on your rental experience, Michael. My coworkers and I are always happy to read kind words about our customer service. We look forward to welcoming you back in the future!

by Anthony G. on Vamos Rent-A-Car
from Google+

I would recommend you only renting from Vamos.
They are the very best in Costa Rica hands down. They are a local company and they can get the car that you want for the price that you want.
 
Also for anybody renting that's under the age of 25, they'll rent to you. Great service, wonderful experience. And the restaurant they recommended was fantastic.  Source

Your glowing review is very much appreciated, Anthony. We’re so pleased that your car rental -- and dining -- experience with Vamos was so positive!
We hope to welcome you back to Costa Rica in the future!

by framptonian on Vamos Rent-A-Car
from Trip Advisor

Sure, the two "best" companies are local: WildRider and Vamos, but the company that gets the most complaints (by far) is also local: Economy.  Source

Thank you for your recommendation, framptonian. It is very meaningful from such a car rental expert like yourself.

by roclsnyder on Vamos Rent-A-Car
from Trip Advisor

We rented our car from Vamos Rental Cars in October 2018. Found pricing and service very good. We were picked up at the airport in San Jose and taken to the nearby Vamos facility. Easy transactions and good clean car. (Korando). Sure 4 wheel drive cars available.  Source

We’re pleased that you found out commitment to transparent pricing and personalized customer service to your satisfaction, roclsnyder. We’ll look forward to meeting and greeting you at the airport for your next trip!

by framptonian on Vamos Rent-A-Car
from Trip Advisor

Vamos is one of the best companies to use...  Source

Thank you for your continued support of our services, framptonian.

by mlmdaisy on Vamos Rent-A-Car
from Trip Advisor

I recommend Vamos.
They have a great website and explain the pricing. You won't find a much lower cost from any other reputable company.  Source

Thank you for your continued support of our company, mlmdaisy.

by Sebell C. on Vamos Rent-A-Car
from Google+

Service was very good and they were very flexible.
I choose to drive back and drop it off in San Jose instead of Liberia and the charge was reasonable.
I would recommend this place to anyone wanting to rent a car in Costa Rica.  Source

Thank you for your feedback and recommendation, Sebell. We like to adapt our services to fit our customers’ needs. We hope to welcome you back to Costa Rica in the future!

by Jonathan N. on Vamos Rent-A-Car
from Google+

Thank you for your feedback, Jonathan. We can’t find your name in our system so perhaps you'd like to get in touch with us so we can understand what could've been improved in your car rental experience.

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