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Customer Reviews

 

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Testimonials, Feedback and Recommendations

Have you heard great things about Vamos?  We bet you have, but sadly, there are still some who haven’t yet.  🙁

Vamos Rent-A-Car is highly recommended on TripAdvisor.com and other travel review websites — where there are numerous threads asking for advice on destinations, car rental insurance and the like.  We’ve even been called the best car rental company in Costa Rica, but don’t take our word of it…see for yourself how actual customers describe our services and value!

We invite you to read the good and the not-so-good alike.  From social media to survey comments, we keep it real, honest and transparent for everyone.

Since we’re all consumers, we truly appreciate all the submitted comments, concerns, and questions during the last ten years we’ve been online.  These experiences with Vamos have helped countless others make better, informed decisions as well as contributing to building a better rental company (and tourism industry).

We realize that our growth is directly related to our reputation and that is why we’ve elevated customer service to be one of our cornerstones.  Standing out from the crowd is what we do — otherwise, we’d be the same as every other agency…

We’re Your Island in the Sea of Franchises.

If you have any questions at all, please visit our Live Chat page where our exceptional staff will be happy to assist you.  You may also click the green chat box, found at the bottom right of every page — there’s even a place to leave a comment if it’s outside our regular business hours.

In addition, our Contact Us page has all the info you’ll ever need to reach either of our two offices — including Google Map addresses/GPS coordinates, seasonal office hours, phone, and email details.

Starting in June of this year, we’ve switched software.  An unfortunate consequence is we have to manually rebuild the database…so more of the older reviews will appear over time, but moving forward, it will be far easier to submit a new review online — just click the gray “Create your own review” button located under the Zendesk widget below.

At the point of swapping applications, Vamos had received an overall rating of 4.795 on a 5-star scale.  This was calculated from the 824 car rental reviews — submitted or posted elsewhere online.  Our documented reviews go all the way back to October 2012 — if anyone would care to scroll down memory lane.  😉

These three catchy boxes below show the last 100 reviews collected from the follow-up surveys submitted by confirmed customers.  Zendesk is cool enough to provide this widget to display the anonymous data.  

We try to keep it all smiles, but every once in awhile…one turns upside down.  Although we strive for perfection, our team is merely human after all.  We address all frowns with professionalism and honesty.  We own up to our shortcomings and ideally, depart as friends.  We’d love the opportunity to serve you soon — as a friend of the Vamos family!


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Vamos Rent-A-Car
Average rating:  
 330 reviews
by Marco B. on Vamos Rent-A-Car
from Google+

BEST RENTAL CAR EXPERIENCE EVER!!!!
 
Everything worked out perfectly, from pickup to quality of car to return. Due to a medical emergency we even had to leave one week earlier than originally booked - booking was adjusted without any extra fees.
 
WHAT A SERVICE! Book with Vamos when in CR!  Source

Thank you so much for your rave review, Marco.
We are sorry that you had to cut your trip short and hope that you’ll return to Costa Rica (and Vamos) again soon!

by Jirka H. on Vamos Rent-A-Car
from Google+

Max. spokojenost. Půjčují auta turistům pouze na 4dny, ale po tel. rozhovoru s majitelem jsme měli auto 14dnů. Ochotní a velice vstřícní, auta čistá. Doporučuji.  Source
 
Google Translation :: "Max. satisfaction. They rent cars for tourists only for 4 days, but after a phone conversation with the owner we had a car for 14 days. Willing and very friendly, clean cars. I recommend."

Thank you for your recommendation, Jirka.
We’re pleased we could help you enjoy your vacation even more by extending your car rental period. See you next time!

by Jack R. on Vamos Rent-A-Car
from Google+

Completely professional. Great people, and easy to deal with.
 
Not having a mathematics degree, what really impressed me most was that the price they quoted on the website is what I paid. They treated me as a person and not a payment.
 
Wishing all businesses were like these guys.  Source

Thank you for your kind review, Jack.
We’re delighted that our commitment to transparent pricing and personalized customer service was to your liking. We wish all businesses were just like us too. 😉
We’re look forward to welcoming you back to Costa Rica in the near future!

by Ari A. on Vamos Rent-A-Car
from Google+

HIGHLY recommend. We had an incredible experience at this location.
 
To start, there was a complimentary shuttle that picked us up from Juan Santamaria airport when we arrived and took us to the Rio Segundo location (despite having only made the reservation a few hours before during our layover).
 
When we first came in, Luis was very attentive and went out of his way to ensure we felt comfortable and were well-informed. He gave good answers to our questions and offered helpful advice about driving in the country as well as rental-specific information.
 
Super friendly and helpful staff overall - everyone we interacted with was very welcoming and pleasant. Very fair rates and the vehicle was in good condition.
 
We unfortunately got into a car accident late at night the night before we flew out. We were easily able to contact Alex from Vamos who swiftly came to the rescue - he stayed on the phone with us and helped us the whole night by contacting the insurance company, arranging for a tow truck, sending us an Uber, and stayed with us until everything was taken care of.
 
The next day we had to come in person to fill out the required post-accident paperwork. We had an early flight that morning, so Diego graciously woke up early and came in at 5 a.m. - before opening hours - to accommodate us. We were at fault in the accident but luckily, at the advice of Luis, we had opted for full insurance coverage so everything was taken care of by Vamos.
 
Again, INCREDIBLE staff and experience. The situation was a very unpleasant one but we left Costa Rica with smiles on our faces because the way the Vamos staff handled things - with calmness, positivity, and reassurance. It was like having a burden lifted off our shoulders. These guys are the BEST.  Source

Thank you so much for the detailed review of your rental experience, Ari. We’re sorry that you were involved in an accident but pleased that we could support you through the processes.
 
Your kind words on the staff members that worked with you and the quality of customer service are greatly appreciated. We’ll look forward to welcoming you back to Costa Rica in the future!

by Richard C. on Vamos Rent-A-Car
from Facebook

Short story. Went to turn in my car at Vamos, it was the wrong place to turn it in. They directed to proper location about 15 min away.
 
During the ride, realized I didn't have my phone. No time to go back. Had a flight to catch. Ready to write business phone off.
 
Arrived at turn in location and Vamos employee was waiting for me to give my phone to me. He said I dropped it in the parking lot at my first stop.
 
They've got my business forever. Last 5 trips have used Vamos. Great company.

Thank you for your kind review of our services, Richard.
We're glad that your phone could be returned before you boarded.
We'll look forward to welcoming you back for trip number 6!

by Jose N. on Vamos Rent-A-Car
from Google+

Great for rent a car no hide charges and reasonable price  Source

We’re pleased that our commitment to transparent and competitive pricing worked well for you, Jose. We hope to welcome you back to Vamos!

by André O. on Vamos Rent-A-Car
from Google+

Thank you for your four-star review of your car rental experience, Andre. If there is anything we could have done to improve our performance, do let us know!

by Mary B on Vamos Rent-A-Car
Great car rental experience

We had an absolutely outstanding experience renting 2 cars from Vamos.
 
We were met just outside the airport and quickly shuttled to their nearby office. We rented 4x4 SsangYong Korandos, which were in excellent shape, comfortable and served us well. The staff were friendly, helpful, honest and handled the transaction quickly with no hidden costs or surprises.
 
We would most certainly rent from Vamos again...highly recommended!!

Thanks for taking the time to give feedback on your car rental experience, Mary. We’re pleased that you were so satisfied with the customer service, vehicles and our commitment to transparent pricing. We’ll look forward to seeing you again soon!

by Steve D. on Vamos Rent-A-Car
from SurveyMonkey

I was price shopping a rental car at several large agencies until Luis at VAMOS treated me like he was my cousin, and in a honest and very helpful manner answered all of my questions and instantly gave me the written quote I was seeking. Done deal.
 
VAMOS came with a last minute recommendation from a friend before I was about to book with a worldwide company we all know. I have rented cars all around the world and have never been treated this nicely anywhere.
 
Luis gets my thanks and VAMOS gets the award, my future business and the business of all my friends and relatives as they will listen to an amazing customer service story. Thank you for being a really good person and doing an amazing job to win my business.

Thank you so much for your glowing review, Steve.
 
Luis is an experienced and valued member of our team and is delighted to read your kind comments on his customer service.
 
We really appreciate your recommendation as many people, just like yourself, book with well-known international agencies and reviews like yours, have a very positive impact on our business.
 
We look forward to welcoming you back to Costa Rica soon!

by Bruce H. on Vamos Rent-A-Car
Great car rental company!

Team Member Mauricio RojasI had an EXCELLENT experience with Mauricio and his team at Vamos. I was met just outside the terminal; my flight was early (baggage claim and customs went quicker than expected) yet they were ready!
 
At the office, Mauricio explained everything and all costs were totally clear. We were in the car in about 15 minutes!
 
The car was a true 4x4 with just over 20k km on it and in great condition. They say they have 230 cars to rent, which is smaller than the “big guys.”
 
On return, the process was quick and we were on our way to SJO in about 15 minutes. There were no surprises and our initial rental cost was the same as the final cost.
 
I was initially reluctant to go with a car rental service not officially connected with the airport, but no more! I HIGHLY RECOMMEND Vamos Car Rental to anyone needing great service, high quality cars, transparent contracts and personalized service.

Thank you for your detailed feedback on your car rental experience, Bruce.
 
As a small, local company, recommendations from satisfied customers like yours, make a real difference to our business so your kind words are very appreciated.

by Amie R. on Vamos Rent-A-Car
from Google+

Great experience from beginning to end.
 
Luis was very helpful booking our car and he was also the one who picked us up from the airport. Lots of great advice, friendly service, and kind.
 
We had zero problems renting from Vamos. We highly recommend it and will do it again!  Source

Thank you so much for your five star rating of our services, Amie!

by Brian B. on Vamos Rent-A-Car
from Google+

Best place to rent a car in Costa Rica hands down.
 
I have rented from several agencies there that don't do a great job of explaining the insurance requirements. They try scare tactics and high pressure to get you to buy products that are not needed and try to charge you a premium for that right.
 
Vamos is transparent with a friendly knowledgeable staff that is extremely helpful with any questions you may have. They have offices in San Jose as well as Liberia. Free cooler which is great to take on any adventure while you are there.  Source

We are happy to receive such a glowing review, Brian! It’s always nice to read such kind comments from an experienced car renter and we’re glad that our commitment to no hidden fees worked well for you!
 
Our staff like to ensure that clients are prepared for their car rental and will be pleased that you appreciated their assistance. We’re looking forward to welcoming you back to Costa Rica in the near future!

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