Customer Reviews

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Testimonials, Feedback and Recommendations

Have you heard great things about Vamos?  We bet you have, but sadly, there are still some who haven’t yet.  🙁

Vamos Rent-A-Car is highly recommended on TripAdvisor.com and other travel review websites — where there are numerous threads asking for advice on destinations, car rental insurance and the like.  See for yourself how actual customers describe our services and value!

We invite you to read the good and the not-so-good alike.  From social media to survey comments, we keep it real, honest and transparent for everyone.

Since we’re all consumers, we truly appreciate all the submitted comments, concerns, and questions during the last ten years we’ve been online.  These experiences with Vamos have helped countless others make better, informed decisions as well as contributing to building a better rental company (and tourism industry).

We realize that our growth is directly related to our reputation and that is why we’ve elevated customer service to be one of our cornerstones.  Standing out from the crowd is what we do — otherwise, we’d be the same as every other agency…

We’re Your Island in the Sea of Franchises.

If you have any questions at all, please visit our Live Chat page where our exceptional staff will be happy to assist you.  You may also click the green chat box, found at the bottom right of every page — there’s even a place to leave a comment if it’s outside our regular business hours.

In addition, our Contact Us page has all the info you’ll ever need to reach either of our two offices — including Google Map addresses/GPS coordinates, seasonal office hours, phone, and email details.

Starting in June of this year, we’ve switched software.  An unfortunate consequence is we have to manually rebuild the database…so more of the older reviews will appear over time, but moving forward, it will be far easier to submit a new review online — just click the gray “Create your own review” button located under the Zendesk widget below.

At the point of swapping applications, Vamos had received an overall rating of 4.795 on a 5-star scale.  This was calculated from the 824 car rental reviews — submitted or posted elsewhere online.  Our documented reviews go all the way back to October 2012 — if anyone would care to scroll down memory lane.  😉

These three catchy boxes below show the last 100 reviews collected from the follow-up surveys submitted by confirmed customers.  Zendesk is cool enough to provide this widget to display the anonymous data.  

We try to keep it all smiles, but every once in awhile…one turns upside down.  Although we strive for perfection, our team is merely human after all.  We address all frowns with professionalism and honesty.  We own up to our shortcomings and ideally, depart as friends.  We’d love the opportunity to serve you soon — as a friend of the Vamos family!


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Average rating:  
 151 reviews
by Kwami p on Vamos Rent-A-Car
from Google+

They were up front and open with cost. The September special and free phone were icing on the cake!

Thank you for taking the time to review our services, Kwami. We're glad that you appreciated our commitment to transparent pricing, free cell phone and the September discount.

If there's anything that we could have done differently to have gained a five-star review, we'd love to hear your input as we're always striving to improve. Thanks again for choosing Vamos!

by Karol N. on Vamos Rent-A-Car
from Google+

Great car rental experience. Everybody is Honest and Nice. Will come back here next time. Imir is the best.

Thank you for your review of our services, Karol. We'll be sure to pass on your kind words to Imir as positive feedback like yours is great motivation for our staff. We love to welcome back loyal customers, so see you soon!

by Kate M. on Vamos Rent-A-Car
from Google+

Great service, fair price, reliable car

Your five-star rating is greatly appreciated, Kate. Thank you for taking the time to help others -- and us! We look forward to welcoming you back to Costa Rica soon.

by tcarrico2017 on Vamos Rent-A-Car
from Trip Advisor

We rented a car from Vamos in July 2017 for the second time. They have really nice staff and we appreciated their quick responses to our emails.
 
Also, we got lost trying to return the car and were 2 hours late, but they didn't charge us extra. Thanks, Vamos!  Source

by Matt E. on Vamos Rent-A-Car
from Google+

I HIGHLY RECOMMEND!!!!! I was super stressed about renting a car in Costa Rica because I had read so many stories of people getting charged extra once they arrived to the office. NOT AT VAMOS! The price I had confirmed online was exactly the price they had once I arrived.
 
It's my understanding that the TPL (Third party liability) insurance is required in Costa Rica but I declined the other insurance options when I made the reservation and used the insurance provided through my credit card company instead, which was free. I just had to call my credit card company before my trip and ask them to email a letter, which I then printed and showed at the office once I arrived.
 
My flight to San Jose was delayed a couple of hours but there was still a friendly face waiting for me holding a sign with my name on it. They took me on a short van ride to their nearby office and gave me safety tips about Costa Rica. We quickly arrived at the office and everyone there was super friendly too!! They gave me a complimentary cooler to use as well and then we looked at the car and marked any scratches or dents. The car was wonderful and I didn't have any issues! They have a mobile hotspot available which I also highly recommend, as we used it all the time for GPS and finding things to do and places to stay.
 
I am so glad that we decided to rent a car with Vamos and when I come to Costa Rica in the future I will definitely rent from this company again. Thank you!!

We really appreciate your detailed and enthusiastic review, Matt!
 
While there's some negative press online surrounding car rental in Costa Rica, we're so pleased that you found Vamos to be transparent in pricing, and that the cooler was a welcome addition. We ask for flight numbers so we can track arrival times and still be there to meet our customers -- even if there's a delay.
 
We're glad that you decided to rent with Vamos too and we'll see you again next time!

by John S. on Vamos Rent-A-Car
from Facebook

Vamos provided the best car rental experience I've ever had!
 
They were waiting for us at the airport and whisked us to their office, where they quickly had us in just the car we had requested. I give them my highest recommendation!

Thank you for the amazing review of our car rental services, John! We look forward to your return to Costa Rica.

by John S. on Vamos Rent-A-Car
from Zendesk

In thirty years of renting cars on three continents, my experience with Vamos was the best!
 
I will recommend your company to anyone I know going to Costa Rica, and I look forward to renting with you again.

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