Customer Reviews

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Testimonials, Feedback and Recommendations

Have you heard great things about Vamos?  We bet you have, but sadly, there are still some who haven’t yet.  🙁

Vamos Rent-A-Car is highly recommended on TripAdvisor.com and other travel review websites — where there are numerous threads asking for advice on destinations, car rental insurance and the like.  See for yourself how actual customers describe our services and value!

We invite you to read the good and the not-so-good alike.  From social media to survey comments, we keep it real, honest and transparent for everyone.

Since we’re all consumers, we truly appreciate all the submitted comments, concerns, and questions during the last ten years we’ve been online.  These experiences with Vamos have helped countless others make better, informed decisions as well as contributing to building a better rental company (and tourism industry).

We realize that our growth is directly related to our reputation and that is why we’ve elevated customer service to be one of our cornerstones.  Standing out from the crowd is what we do — otherwise, we’d be the same as every other agency…

We’re Your Island in the Sea of Franchises.

If you have any questions at all, please visit our Live Chat page where our exceptional staff will be happy to assist you.  You may also click the green chat box, found at the bottom right of every page — there’s even a place to leave a comment if it’s outside our regular business hours.

In addition, our Contact Us page has all the info you’ll ever need to reach either of our two offices — including Google Map addresses/GPS coordinates, seasonal office hours, phone, and email details.

Starting in June of this year, we’ve switched software.  An unfortunate consequence is we have to manually rebuild the database…so more of the older reviews will appear over time, but moving forward, it will be far easier to submit a new review online — just click the gray “Create your own review” button located under the Zendesk widget below.

At the point of swapping applications, Vamos had received an overall rating of 4.795 on a 5-star scale.  This was calculated from the 824 car rental reviews — submitted or posted elsewhere online.  Our documented reviews go all the way back to October 2012 — if anyone would care to scroll down memory lane.  😉

These three catchy boxes below show the last 100 reviews collected from the follow-up surveys submitted by confirmed customers.  Zendesk is cool enough to provide this widget to display the anonymous data.  

We try to keep it all smiles, but every once in awhile…one turns upside down.  Although we strive for perfection, our team is merely human after all.  We address all frowns with professionalism and honesty.  We own up to our shortcomings and ideally, depart as friends.  We’d love the opportunity to serve you soon — as a friend of the Vamos family!


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Average rating:  
 161 reviews
by Lindsey B. on Vamos Rent-A-Car
from Facebook

Thank you for your five star rating here and your very kind Google+ review, Lindsey!

by Lindsey B. on Vamos Rent-A-Car
from Google+

Highly recommend using this car rental company! The price was exactly what they quoted, no secret fees. The cell phone was so essential to our trip, it was great to have the Waze app to get us around town and be able to book last minute tours using the phone as well. I would definitely book with them again!

Thank you for your glowing review, Lindsey. We're happy that our transparent pricing and cell phone will bring you back to Vamos next time!

by Dean H. on Vamos Rent-A-Car
from Facebook

Your five-star rating is much appreciated, Dean!

by Kelia R on Vamos Rent-A-Car
Best so far!!

I did A LOT of searching and review reading on Vamos last year. They were the ONLY car rental that had super good reviews on Tripadvisor.
 
So I decided to take my chances and book my rental with them. I rented a Toyota RAV4 for one week. A member of Vamos was waiting for me in the airport, we went to the office (couple of minutes from airport) signed paperwork, received the cooler and cell phone and off we went to start our vacation. It was all VERY smooth hassle free. Not sure of the original staff is still there as I know Vamos was bought out by Poas, but I sure hope the experience and customer service is still as superb! Melissa was great. I am going back to C.R. in December and without a doubt want to rent from Vamos again 🙂

We're so happy that you took your chances with us, and that your research paid off so well. Melissa is one of our leading counter staff and she'll be thrilled to read your kind words.
 
We do still have original staff as well as new additions for an experienced and hard working team. We're looking forward to welcoming you back to Costa Rica in December -- do book soon as we sell out fast in High Season!

by Alexandra A. on Vamos Rent-A-Car
from Google+

Awesome guys! No hidden fees - charge exactly what your internet page says at the time of booking. Very helpful and friendly. Will definitely use them next time we're in Costa Rica!

Thank you for taking the time to leave feedback on your car rental experience, Alexandra. We're happy to see that our commitment to transparent pricing and the customer service you received from my co-workers was to your liking. We will look forward to welcoming you back to Liberia soon!

by obxpat on Vamos Rent-A-Car
from Trip Advisor

We never have a problem renting a vehicle and always choose Vamos. Source

by Bryan B. on Vamos Rent-A-Car
from Google+

Thank you for your five star rating of our services. We hope to welcome you back to Liberia soon!

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