Customer Reviews

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Testimonials, Feedback and Recommendations

Have you heard great things about Vamos?  We bet you have, but sadly, there are still some who haven’t yet.  🙁

Vamos Rent-A-Car is highly recommended on TripAdvisor.com and other travel review websites — where there are numerous threads asking for advice on destinations, car rental insurance and the like.  See for yourself how actual customers describe our services and value!

We invite you to read the good and the not-so-good alike.  From social media to survey comments, we keep it real, honest and transparent for everyone.

Since we’re all consumers, we truly appreciate all the submitted comments, concerns, and questions during the last ten years we’ve been online.  These experiences with Vamos have helped countless others make better, informed decisions as well as contributing to building a better rental company (and tourism industry).

We realize that our growth is directly related to our reputation and that is why we’ve elevated customer service to be one of our cornerstones.  Standing out from the crowd is what we do — otherwise, we’d be the same as every other agency…

We’re Your Island in the Sea of Franchises.

If you have any questions at all, please visit our Live Chat page where our exceptional staff will be happy to assist you.  You may also click the green chat box, found at the bottom right of every page — there’s even a place to leave a comment if it’s outside our regular business hours.

In addition, our Contact Us page has all the info you’ll ever need to reach either of our two offices — including Google Map addresses/GPS coordinates, seasonal office hours, phone, and email details.

Starting in June of this year, we’ve switched software.  An unfortunate consequence is we have to manually rebuild the database…so more of the older reviews will appear over time, but moving forward, it will be far easier to submit a new review online — just click the gray “Create your own review” button located under the Zendesk widget below.

At the point of swapping applications, Vamos had received an overall rating of 4.795 on a 5-star scale.  This was calculated from the 824 car rental reviews — submitted or posted elsewhere online.  Our documented reviews go all the way back to October 2012 — if anyone would care to scroll down memory lane.  😉

These three catchy boxes below show the last 100 reviews collected from the follow-up surveys submitted by confirmed customers.  Zendesk is cool enough to provide this widget to display the anonymous data.  

We try to keep it all smiles, but every once in awhile…one turns upside down.  Although we strive for perfection, our team is merely human after all.  We address all frowns with professionalism and honesty.  We own up to our shortcomings and ideally, depart as friends.  We’d love the opportunity to serve you soon — as a friend of the Vamos family!


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Average rating:  
 182 reviews
by Trey B. on Vamos Rent-A-Car
from Google+

This is a great company to use for vehicle rentals. They provided very good information about so[me] things [with] Costa Rica driving and genuinely enthusiasm about our vacation plans. It's not the cheapest car rental, but we felt very secure and comfortable that if anything went wrong the company would be there to help. The car was in very good running condition and clean.
 
It's a little tricky getting into the facility because of the unusually busy intersection right out front and if you're hungry do not bother with the family-style "authentic" restaurant right out front. I'm sure the staff at Vamos can give you a better suggestion for food.

Thank you for your thorough review of our location and service, Trey. We're always happy to assist our customers in getting the most out of their visit to our beautiful country -- and we love to eat, so we'll be ready with the restaurant suggestions for your next visit!

by Allen T. on Vamos Rent-A-Car
from Google+

These guys are the best! The cars are good. The service was great. They are honest, do not try to rip you off. They are the rental car company I will use next time in Costa Rica.

We're so glad that you'll become another returning client, Allen. As a small, local company, glowing feedback like yours goes a long way to promote our vehicles, customer service and commitment to transparent pricing.

by Clay P. on Vamos Rent-A-Car
from Google+

My experience with this rental company was positive. My car was high quality and the price was better than most of the competition.

Thanks for the enthusiastic feedback, Clay. We update our fleet regularly and maintain our vehicles to a high standard with in-house mechanics. See you next time!

by triple835 on Vamos Rent-A-Car
from Trip Advisor

...Vamos was the best car rental experience I've ever had. 

We're very flattered that you consider Vamos to be the best car rental experience you've ever had!

by Alberto M. on Vamos Rent-A-Car
from Google+

I haven't even rented a car from them, but I have called two times and they are prompt and courteous, versus others in the area, good experience for me so far; I will keep you posted.

Thank you for your review on our pre-rental communication, Alberto. We are looking forward to providing you with an exceptional rental experience!

by Kelia R. on Vamos Rent-A-Car
from SurveyMonkey

Rented from Vamos in March of 2016 (San Jose location), already reserved my rental for December of this year. I am a returning client because their customer service IS GREAT...Not to mention NO hidden fees. What you see is it, nothing more.

Thank you for your kind words following your 2016 rental and for being such an involved Facebook follower, Kelia.

We are happy to see that our commitment to transparent pricing and personalized customer were to your liking, and we'll see you soon!

by Ca Online on Vamos Rent-A-Car
from Google+

Perfect place to rent a car for a trip in Costa Rica. They pick you up from the airport and even give you a cell phone to use as you need for $5 a day. Easiest rental car experience I've had and every employee was positive and courteous. Will be back.

Thank you for taking the time to write such a nice review on your car rental experience with us. Positive comments like yours really motivate us to do even better. We’ll look forward to welcoming you back to Costa Rica soon!

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